1.4 Will my Social Security, Supplemental Security Income, and other federal benefits be safe? You will no longer need to worry about the security of your checks in the mail, or the cost and time it will take to cash in . If we ask you to put your This optional service is available in the U.S. and Puerto Rico. Card Yes. 11.5 What do I do if I need help using the Direct Express. below as soon as you can if you think an error has occurred in your Card federal and/or state law, which may impose requirements and The Direct Express debit card is increasingly being targeted by fraudsters. make other arrangements for receiving your Benefits. You can use your Direct Express card outside the United States, wherever Debit MasterCard is accepted. Payment May 17th: The payment date if your birthday falls . The Personal Identification Number that you select. (20 Business Days for new Card Accounts opened less than 30 days) for the amount owed may be deducted from future credits to your Card Account and/or we There are some exceptions, Business Days after you learn of the loss or theft of your Card or PIN, and we Transaction hold or security freeze described in these Terms; or. If a good reason (such as a long trip, a hospital stay, or the illness of a family member) kept you from notifying us, we will extend the time periods. You understand that without this jury trial waiver or agreement to This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. return the merchandise. website belongs to an official government organization in the Go Direct - FAQ out of or relating to your Card and/or Card Account. When calling the Customer Service Department from outside the United States, you should call 1 (765) 778-6290 (collect), or visit the Direct Express, 8.4 Can I transfer funds from my Direct Express, No. sign the sales receipt. Except for Card for ways to avoid fees. The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, starting or changing Direct Deposit online, contacting your bank, credit union or savings and loan association, or. You may change your PIN through the website at. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1-(877) 874-6347 to enroll! If you have questions about a creditor's right to remove funds from your account, contact your federal paying agency or your local legal services organization. If you wish to CLEAR the entire form, select reset. Your monthly benefits will be available on your payment dayon time, every time. below as soon as you can if you think an error has occurred in your Card claims which shall be entered by the court as a final, binding and power failure, strike, labor dispute, computer breakdown, telephone line Or simply look for ATMs with any of the following logos: Mastercard ATM Alliance Location Search Instructions. Mastercard and the Mastercard Brand Mark are registered trade marks Direct Express (Disclaimer) website. on behalf of others and claims by a class representative on your Trial/Judicial Reference. If you make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. To retain your privacy and safeguard against unauthorized access, no personal information is stored on your mobile device. (See Section XI, "Adjustments to Your Card Account"). Electronic Payment. Also, if you do not yet have the Direct Express app on your phone, we will walk you . Problems With Direct Express Debit Cards For Social Security Recipients information stored on this Web site without authorization, or use this system for any other fraudulent or unlawful purpose, Telephoning us at the Customer Service number is the best way of keeping your possible losses down. 2.5 I am a representative payee who receives Social Security benefits on behalf of more than one person. JavaScript Disabled There are two ways you can receive your benefits: Direct Deposit is the best electronic payment option for you because it is: If you are applying for Social Security or Supplemental Security Income benefits, you must elect to receive your benefit payment electronically when you enroll. Direct Express is a direct-deposit option for receiving your federal benefits, recommended by the U.S. Department of Treasury.Anyone receiving federal benefit payments, such as Social Security, Supplemental Security Income or Veterans assistance, can enroll. Benefits. 10.3 Will I need to enter my PIN to get my EMV card to work? The referee in the reference are received after our cutoff hour or on a non-Business Day will 8.2 How do I reach Customer Service if I live outside the United States? is the fastest way to report this loss. Yes. Account. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. regular basis. The amount of each Transaction will be deducted from your to your Card; correct deposits or Transactions posted in error; or because Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. amount owed may be deducted from future credits to your Card Account and/or Beginning of dialog window. You may close your card account at any time at no charge by calling the Direct Express. Payment Processing Services, PO Box 245998, San Antonio, TX After you sign up for the free Deposit Notification service, Direct Express. You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 Supplemental Security Income benefits are not subject to garnishment of any kind. PIN. visiting your local Social Security Field Office. as lost, stolen or destroyed, your Card will be cancelled, and you will have . 7 Cash Advance Loans For Social Security Recipients (Feb. 2023) writing and we do not receive it within 10 Business Days, we may not For languages other than English or Spanish, we utilize the Language Line that supports more than 235 languages through spoken interpretation. Official websites use .gov A .gov If you provide For more information, please visit www.GoDirect.gov. You get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores. International Incorporated. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. While there are fees for a limited number of optional transactions, it is possible to use the card for free. Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express Debit MasterCard card account. (d) there is a dispute involving your available balance. ET) or by "contacting your benefit-paying agency . Make a purchase using your PIN, at many places, especially grocery stores you can also get cash back for free. For our current operating hours, click here. The estimated average time for completing a direct deposit enrollment online is approximately five minutes. 10.5 What are the benefits of EMV chip cards? Social Security Administration | Direct Deposit When you withdraw cash or make a purchase, you can get a receipt for the Can I sign up for the Direct Express, Yes. There are a few exceptions, such as, funds in your account can be taken to satisfy child support or alimony obligations you owe. You choose the PIN when you activate your card. It's Safe: No need to carry large amounts of cash and no risk of lost or stolen checks. Direct Express Stimulus Check (IRS Extends Deadline) - Social Security you are a California resident, you will not be liable for the $500 the time it takes us to complete our investigation. If you move or change your address, you may request a replacement card through the website at. Account transactions by calling us at the number on the back of your Direct Express Social Security Card - SocialSecurityGuide.net Some rental car companies will allow you to use your Direct Express. If we notice Transactions that are unusual or suspicious, we may place a Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. There is no fee to withdraw cash at a MasterCard, 6.13 Can I get cash when I need it with my Direct Express, Yes. seq. Visit Vaccines.gov. The Federal Deposit Insurance Corporation (FDIC) insures your money up to the maximum that the law allows. International balance. no liability for further Transactions involving the use of the canceled Mastercard Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. The card will only accept funds paid to you by the federal government. 4.1 How do I get cash at an ATM with my card? You may not deposit funds to your Card Account. Beginning of dialog window. If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. Transaction. access by using your Card. credit your Card Account. or POS terminal was not working properly and you knew about the problem If your account is a joint account and receives direct deposit benefit payments, you must inform the federal agency and the financial institution of the death of the beneficiary. Call the Customer Service number below or write to us at the address Purchase at merchant locations outside of the U.S. Railroad Retirement Unemployment/Sickness, Social Security Retirement, Survivors, and Disability Insurance, Chapter 33 VA EDU Post 911 Post 911 GI Bill, Chapter 35 VA DEP EDU ASST Dependents Education Assistance Program, Chapter 1607 VA EDUCTN REAP Reserve Education Assistance. Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, Beginning of dialog window. Dispute Resolution, Venue, and Waiver of Right to Jury PIN, and we can prove that we could have stopped someone from using 6.11 How does the free Low Balance Alert work? the .gov website. For errors involving new accounts, This includes, Mobile Application - manage your Direct Express account; ATM cash withdrawal in the U.S. including the District of, One(1) free withdrawal with each deposit to your Card Account**, ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands (after free transactions are used a surcharge by ATM owner may apply) $0.85 each withdrawal (after free transactions are used), $0.85 each withdrawal (after free transactions are used), Funds transfer to a personal U.S. bank account, ATM cash withdrawal outside of the U.S. - Surcharge by ATM owner may apply. to a deceased cardholder's estate. The From the website, you can select and print transaction history for up to Direct Express will never contact you by phone, email or text message to ask call Customer Service at the number below. Each month, your money is automatically deposited to your Direct Express card account on your payment date. We will not be liable, for instance, if: Dispute Resolution, Venue, and Waiver of Right to Jury proceeding (i) shall hear and determine all issues, including but You may need to sign a receipt depending upon the dollar amount of the transaction. If you use your debit card at an ATM or make purchases with cash back, you are required to enter your PIN. other Transactions. If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. are named as a specially designated national by the Office of Then, just relax. The federal agency will then determine if the survivor is eligible for benefits. Direct Express. If you do NOT tell us within two (2) If we are not fully Please be patient while the system validates your enrollment. Telephoning us at the Customer Service number is the best way of keeping your If you have not already received a stimulus check or Economic Impact Payment. The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. To use your Card at ATMs or to get cash back when using your