Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Basically gave me the runaround. FASHIONPHILE is not affiliated with Fendi. I was promised a call back from a supervisor twice. Three month on still trying to send the earings back to Fendi and waiting on a refund. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. 18 complaints closed in the last 12 months. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Some of the add-ons on this site are powered by. I have purchased in just about every designer store and they all have a return policy except Fendi. Are you sure you want to remove the following item from your Bag. Favorite Designer The item was scratched, and not to my standard of quality for the +$1,500 price. But nope. I even offered to pay for it. Try email finder for Free and reach your ideal customer. Absolutely one of the most third rate customer support from among the top brands. ** **** filled the complaint with the BBB on December 6th 2022. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. They just keep sending the wrong paperwork to send back so DHL won't take it. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. I want the bag NOW! I would never use this company again. i experienced it myself, in fact. I contacted the customer to say we had their parcel and asked if they had received ours. Not to mention, everything I wanted to purchase was SOLD OUT. (By clicking "OK", your complaint will be closed as Resolved. Sign Up For Free G2Crowd Trusted. This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Problem still not resolved after spending over $600 on crap glasses. Here are 8 tips for writing great reviews. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. If you prefer you can send us an email by filling in the form below. No refund for months, no response from FENDI. Fendi Chef - 19 For Sale on 1stDibs | chef fendi I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Please fill in this form to send us your inquiry. It has been over 30 days since I returned these boots, and I have not received my refund. Surly that for Xmas they would have made this longer. Wow. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. BBB is here to help. Good job fendi. Fill in this form to send us an email. After care is really bad. How long had you possessed the bag when this happened? I am still awaiting a refund on the item that they sent to me damaged. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Thats appalling Customer Service!! If so, please contact me as I have opened a case with New Yorks 7 on your side. It has over 80,000 satisfied customers and businesses all over the world. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Organisation Model pursuant to Legislative Decree 231/2001. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! 2023 Trustpilot A/S. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. Chat. I will soon be disputing this charge with my credit card company. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Experience with fendi.com customer service? | PurseForum Less than a month later the shoes are already pulling apart all of it. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. I spent 1000s on Fendi products. I contacted the customer to say we had their parcel and asked if they had received ours. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Monday-Friday: 9am-9pm EST. Unbelievable. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. So far the service has been very thorough. It was something that was suppose to be attached to the purse but they never put it in her bag for her. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Anyone can write a Trustpilot review. On 10/13/2022 I placed an order for a pair of sneakers and belt. If you prefer you can send us an email by filling in the form below. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. It's important to find a balance between price and perceived value to mitigate this pain point. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. We will reply to you as soon as possible. It may not display this or other websites correctly. Relating to customer service only: Horrible. Terrible after sales customer service at their flagship store in Milan, Italy. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. If you no longer have the card, contact Fendi customer service for advice. Really hope it can be customise. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. Its day 26 since I ordered the product from Fendi online store still no updates on the order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles generally cover a three-year reporting period. Get the latest business insights from Dun & Bradstreet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The item was bought in August 2021 and has a 2 year warranty. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Anyone can write a Trustpilot review. About Fendi. I paid $430US for the glasses plus tax. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. *. I have purchased in just about every designer store and they all have a return policy except Fendi. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. do you have a pic of your bag? I had to dispute this charge with my credit card company. Can you post a photo? After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). Bought a 2500 bag. I bought many slides from high street fashion brands that lasted a lot longer than that. Our advisors are currently unavailable. I would never use this company again. No replacement ************** would call me- a manager. Contact Us | Louis Vuitton Surly that for Xmas they would have made this longer. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. can you write to their head office in italy? The client was provided an option to get a full refund but she wasn't happy with that. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. 4. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Im struggling to get a replacement for 2 months! FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. The item is still in warranty so I am hoping no trouble. No reply at all. Now Im stuck with damaged tights ( which cannot be repaired). Information provided by various external sources. 2. It had to be returned by Jan 4th or could not even exchange it. No one has contacted me. I was never contacted by the business for resolution. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST It may not display this or other websites correctly. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. Companies can ask for reviews via automatic invitations. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. What is FedEx customer service email address? Find out how we combat fake reviews. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Fendi Americas | Complaints | Better Business Bureau Profile How to Find Customer Pain Points: 10 Questions to Ask so You - iThemes I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. Contact Advisor. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. I then took them to Fendi *********** to have them replaced or be refunded. Shop Fendi Collection | Bloomingdale's UAE The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. The only thing I did like was sold out and would not be in production again. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : This flap opens with a magnet to a brown nylon interior with a zipper pocket. We will reply to you as soon as possible. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Will let you know either way! Customer Reviews are not used in the calculation of BBB Rating. @fendi. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. But nope. I did.. calling that number only made the situation worse. If they give me my money back, the bag costs +100 today!!!! Definitely a brand to completely avoid. I immediately took a pic and emailed fendi. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. Fendi refuse to give me a refund or replace the glasses. Or use one of these numbers if you need U.S. TDD services, or billing or international support. FENDI Official USA Online Store To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. We were told after they examined the slides that these tears are characteristic and not a defect!! but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! This is not due to normal wear and tear. i dunno wat to sayjust feel bad reading this. I would never ever buy from this company again!! The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Shop a . By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. One would guess that providing official proof of purchase info and images of said issue would prompt a response. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Really disappointed - will not be purchasing again. There was an issue with the delivery of my items. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. See details. You are very fortunate, Fendi, to have such a treasure on your team. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. We were told after they examined the slides that these tears are characteristic and not a defect!! I have nothing. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion We also ensure all reviews are published without moderation. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use.