The customer then called and asked us to pick up the tank because they didnt need it anymore. We have good news: you might be able to get around this fee. AmeriGas propane grill tanks contain a net weight of 15lbs of propane. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. Their prices are always higher than the others and they are rude. Continue to own your propane tank. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. Switch to Kauffman Gas: We'll Pay $500 in Termination Fees. PDF Suburban Propane Safety Tips Cynch delivery drivers handle the rest. I have proof to everything mentioned as well as a letter from the second company who came out/actually did the work that states the tank/parts had not been replaced or worked on prior to their fix. The charges occurred 4 days apart - one on 12/10/22 for $48.07 and . jQuery(this).removeClass('inactive'); Suburban Propane has an average consumer rating of 2 stars from 144 reviews. The Suburban Dealer in a community just over 100 miles away (Twin Falls, ID) is offering the same service for $1.85 per gallon. Pete J . Copyrights 2021 Propane Depot . When I called to ask about the continuing price increases (never a lower price per gallon), I was told that SP charges more because they are a bigger company and have better serviceyeah, right! I consider it to be hazardous waste that they are responsible for. Lets break down propane switching fees and how you can get around them. RV Doctor - How do I clear my propane lines? - Good Sam Camping Blog Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. Recently while on a trip my hot water heater wouldn't ignite. Safety and training fees are passed on to the customer. Recycling Propane Grill Tanks - ct Here are the steps to switch your propane supplier to AmeriGas. A description of the various fees that may appear on your bill can befound here. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Lucky spring & summer were here. if (localProductDropdown != '') { Suburban Propane is a great company, the people all want to see new hires succeed. Suburban Propane does not have a Distribution Reinvestment Plan (DRIP). Suite 101 SUBURBAN PROPANE will entice you with a reasonable price per gal ($1.99) to get you set up with their tank and service then when you need gas again, they will charge you 3X the going rate for propane. Delivery Demands paths shovelled in winter right after a big storm. No. Click HERE to register. The 70 gal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This field is for validation purposes and should be left unchanged. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. Ideally, you will have both removal and new tank installation scheduled on the same day. Sales have out-paced charcoal, electric, and natural gas combined. If your tank is old or damaged and you want a new one, you can also have a propane provider supply you with a new one when they come to remove your old tank. Unbelievable an open end contract with NO guarantee on what that price could be, or a ceiling on the max per gallon for the remainder of the 2 1/2 yr contractI'M NOT signing IT! It depends. Understanding your Invoice & Bill | Suburban Propane Also they havent used any fuel for 5 years so the price we are refunding goes back to 2017 when they got their last delivery. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Tell your new propane company your options for a dig out and see if they will be able to coordinate their schedule to be there same day. Years serving our customers and their communities. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. Suburban Propane: Reviews, Complaints, Customer Claims, Page 6 They were horrible to deal with when we were trying to get LP and even worse after we switched companies! Dont Throw an Empty Propane Tank in the Trash, Propane Tank Disposal: The Right Way to Throw It Out. There are two common scenarios: Bottom line? Isn't that what you signed up for when you took the job? ******** stated he would talk to his wife and said he would call us back, but never did. 03/15/2023. Suburban Propane lacks any kind of record keeping, professionalism, or basic knowledge of effective business practices. Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. It robbery! How to Get Rid of Old or Damaged Propane Tanks The two most common ways to do this Best Way - take it to a propane tank exchange, and swap it out for a filled tank. Suburban Propane - Tank fee & pickup fee - ComplaintsBoard.com I immediately contacted Suburban to request that they remove their propane tank. I told them I would pay it as soon as my taxes come in. From grilling and tailgating to generators and patio heating, we're wherever you need us! estLng : estLng This section provides a summary of the transactions billed on this invoice. Go with someone else to avoid a lot of headache and heartache. Remember, even if your tank is empty, there might be small traces of gas left. But you can put these worries to bed if you choose to purchase and resell your propane tank. 15 reviews of Suburban Propane "For many years this business was called Centex Propane. I also own a 250 gal. Copyright 2023 Suburban Propane | All Rights Reserved. A Common Unit represents a limited partner interest in the Partnership. When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. All rights reserved. I also wrote them again with the statement my contract was ended, and I felt I was not responsible for a years rent. Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. The shaded section provies a summary of your invoice at a glance. }); I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. Because of the five-year tax shield, decreases to basis will generally be greater than increases to basis during the first five years of ownership of the units. First of all, removing an underground propane tank can result in an . The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. How to Turn on the Refrigerator in an RV | Gone Outdoors | Your This isn't a do-it-yourself project, and you'll still need a certified professional to do the work for you. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. I was with Suburban for only a year, and when we called them. Customer Reviews for Suburban Propane, L.P. - Better Business Bureau Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. What is the difference between a distribution and a dividend? We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. Theres a lot happening in our world. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. var localProductDropdown = getCookie("localProductDropdown"); As a unitholder in Suburban Propane, you are a limited partner and your cash distribution is a return of your investment (or capital). Never store propane tanks inside the house. How are they gettin away with this? UBTI is calculated for each unitholder on his or her Schedule K-1. It doesnt matter how empty or clean your propane tank is. And it is always a pleasure to talk with them. This conversation has not ended with Suburban yet, but they can stick there charges, where the sun don't shine. Computershare Investor Services Please pay this amount in full unless already paid. Then they came with no warning and shut my gas off. by Chris Kauffman | Dec 28, 2016 | Choosing a Propane Company, General Propane Information | 0 comments, These customers are almost ready to switch when they receive a letter from the propane company that says You can switch, but it will cost you.. Only one credit will be issued for each new customer. Poor response time, misleading charges, and if you want out, you will be charged hundreds of dollars. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Please post any updates to your situation. This tank is an eye sore and no longer my responsibility. So I may have to pre buy at a little higher rate and keep them until I figure this out. *, How and by how much and how long are the distributions tax deferred? Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. I was getting quotes from $1.95 to 3.15 a gal from other companies. Suburban Propane, L.P. | Complaints | Better Business Bureau Profile AmeriGas is the largest propane supplier in the nation, and we partner with top retailers in your neighborhood to make getting propane easy. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call, Reliable supply of fuel, even in extreme weather, Hassle-free service by safety trained professionals, Multiple payment options and secure online account management. Labor costs can vary by region and location. When you are ready to get rid of an unwanted or expired propane tank, its important that you do it the right way to keep everyone safe. How do I transport my portable propane tank from the retailer? Remember, propane is flammable, and if dumping it in your yard, or somewhere else, or keeping it in your home is a safety hazard. }, They are way overpriced compared to other propane services in our area. Box 206 Whippany, NJ 07981-0206. This way, you wont have to pay out of pocket. I said fine it will cost you 75 dollars to come and get it on my property they told me I can't do that. They could be on a different LP line than your stovetop and need to be . This standard legal language exempts the propane company from damage to your property upon removal of the tank. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. Your email address will not be published. Underground Propane Tank Removal action : 'local_product_dropdown', At this point, they pick their jaw up off the floor and decide maybe its not worth the hassle or the cost to switch. They will scam you! Other Suburban Propane Contacts. Does Suburban Propane have a Distribution Reinvestment Plan (DRIP)? Tip: Light any other propane-powered appliances in your motorhome and ensure they are working properly. They said no problem. Propane tanks cant be thrown away in your regular trash pickup, but we're here to make disposal easy. They will either have you drop off the tank at their location or pick it up themselves. Make sure you turn the gas valve off. } Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Suburban Propane Partners, L.P. is now a Master Limited Partnership (MLP) traded on the New York Stock Exchange under the ticker symbol SPH. Years serving our customers and their communities. Thinking about switching? This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. They are not answering calls or making call backs. When our propane ran out during a freezing cold power outage, we were told on a Thursday that we had to wait until the next available Tuesday as Tuesdays are our normal delivery day, we had only ever had one other delivery before that! They did not show up and did not contact me with an explanation or a reschedule. type : 'post', $23 in fees. Everything You Need to Know About Propane Tank Disposal Thank you! Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. 2023 AmeriGas Propane, Inc. All Rights Reserved. Overview of Suburban Propane complaint handling. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. How to Purge RV Propane Lines (Step-by-Step) Do not use this company. }); These increases have greatly impacted our transportation costs when making fuel deliveries. jQuery(this).addClass('active'); This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. They have always provided great service every time I have used . I believe it is very unprofessional technician not to return a customer's call or at least give a courtesy call to discuss why the hook up did not take place. Some people may have difficulty smelling propane due to their age (older people have a less sensitive sense of smell); medical condition; or the effects of medication, alcohol, tobacco, or drugs. Management is lacking, try as they might, we can't hold on to a manager for more than a year or two. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. I moved into a rental in 2017, the propane tank was owned by the landlord. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Really bad business! SUBURBAN PROPANE - 10112 Harrison Ave, Harrison, OH - Yelp Cynch delivery drivers handle the rest. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. Suburban Propane - Residential & Commercial Propane So what are you supposed to do with it? In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Due to this risk, most landfills and recycling centers wont even accept propane tanks. The majority of Suburban Propane's income is considered UBTI. Again WHAT? Read the terms of your contract carefully. They do not reflect Kauffman Gas policies or prices. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. After 2016, a unitholder should expect his or her allocable share of partnership taxable income to equal or exceed his or her cash distribution. Years serving our customers and their communities. Its also not a good idea to leave your tank in direct sunlight as this can cause it to get too warm. Copyright 2023 Suburban Propane | All Rights Reserved. However, its often easier and faster to have a propane company do this job for you. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I wasn't told this, but she said it was explain to me, because thats what was in the notes. Can you get around an early termination fee? Re-selling your propane tank and leasing it from the new supplier is our recommended option. You receive a decrease in unit basis for each cash distribution and an increase in basis for your proportionate share of partnership taxable income (or, as the case may be, a decrease in basis for your proportionate share of partnership tax loss). I called Suburban propane and told them I wanted the tank picked up, as I had moved from the house, and had no more need for fuel. We do always state to the customer what their delivery day is and offer a same day delivery with a fee if they are interested. They keep putting up with the service and high prices because it appears to be less money than switching. But dont panic. I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. Also, if your propane tank isnt completely empty,never dump out the contents on your property (or anywhere else). You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. I am hesitant to open the line for fear of leaks in the future. Visit the nearest store today or call your local supplier for today's propane price. Now a $60 dollar charge on top of this. Restocking (Pump Out) Fee. They kept the gates open and promptly and politely filled the two bottles. Mind you, know one spoke of any charges. Computershare Investor Services The new propane company will then be responsible for ongoing costs and maintenance. Dont leave your propane tank indoors, even if its empty. Cynch is a propane grill tank home delivery service that is so easy to use! This will surely increase the credibility of your complaint. } jQuery.ajax({ They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. checkDescriptionFormCookie("description-form-product",".description-form select#product"); The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Working at Suburban Propane: 174 Reviews about Pay & Benefits | Indeed.com Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Contact Our Team. Day or Night. | Suburban Propane *, How will the Partnership supply you with tax reporting information? They once filled me up when I was above 80% and the fees were double what my actual cost of propane was. Leasing a propane tank is preferable to many homeowners because the propane supplier is responsible for maintenance and liability. If you purchase your propane tank from the propane company, you have 2 options: Re-selling your propane tank and leasing it from the new supplier is our recommended option. I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. I wish I could get rid of Suburban without having to pay hundreds to do so. This can cause the pressure to build up inside the tank, which can lead to leaks. Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. }); Rude customer service. A description of the various fees that may appear on . They come out when Im anywhere between 40% and 60% and 10-20% of my bill is fees. How to Dispose of Propane Tanks the Right Way - Bob Vila I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. Suburban Propane - Overall service and ethics, Suburban Propane - Pricegauging Unfair Practices, Suburban Propane - Being FORCED to take propane, Suburban Propane - Failure to provide service, Suburban Propane - Billing, contract, collections, Suburban Propane - price, price and price. Customer satisfaction since 1928. That said, if you do plan to store an empty tank, make sure you follow these safety tips. They cover the costs of excavation and labor for the propane company. If mailing your payment, please tear this section at the dotted line and enclose in the envelope provided. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. Suburban Propane Company HQ. Those investors who wish to ensure receipt of distributions on newly purchased units are cautioned to finalize their purchase of our units by the close of business onthe day preceding the ex-dividend date(i.e., generally four business days preceding the record date). Also free training to obtain lp installer license. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. When investors sell units for more than their adjusted basis, they must recognize gain on their tax returns. Urban Run-Off and your Drinking Water - Oregon State University A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. I got a good rate of $1.799 gal., but that only lasted about 3 months. 1 review of Suburban Propane "In the past, we had used Suburban Propane to deliver propane, back when we were using propane to heat our pool, but then we got rid of our pool. Locations providing exceptional service to local communities across 42 states. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. The best part is there is no commitment, no added delivery fees, and no contact! Working at Suburban Propane: 559 Reviews (2023) | Indeed.com Providence, RI 02940-3006, For Courier Delivery: The tank was removed this morning. Safety Tips CONTACT US 1-800-PROPANE (1-800-776-7263) Available 24/7/365 Propane Safety Learn More About Propane Safety Heating Oil Safety This is the total payment which is now due. jQuery('#product-dropdown-wrapper').html(localProductDropdown); Which brands of propane grill tanks can I exchange? It should not cost thousands of dollars to get better service. I called for Suburban to come get there tanks. Customer satisfaction since 1928. If the gas started leaking, it could fill up the enclosed area and turn it into a dangerous environment. I owed a $750 bill. 42 percent of employees would suggest Suburban Propane to a friend, and 32 percent are optimistic about the company's future. 2023 AmeriGas Propane, Inc. All Rights Reserved. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. It would cost me 275 dollars to get rid of them. Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. Propane Tanks - OCRRA We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. They never responded.