You can remove your card by selecting the card in the Samsung Pay app, then tap "delete card" in the menu at the top right hand corner. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. 4) Set Hong Kong as Region in your Apple device. if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. Mobile Secure Key - HSBC MY - HSBC Bank Malaysia We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). This indicates the successful verification of the site's identity. Can I view my registration record on the Reward+ or my tablet? We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. HSBC does require original documents for this, not copies. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. Upload supporting documents for a credit card application. Security device frequently asked questions - HSBC MY A green light will appear on the terminal when the contactless payment transaction is completed. Is there any transaction limits when using contactless payment function? For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. Can this be arranged? Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. Can I add an additional cardholder to my credit card? For added security, you will be asked to unlock your device for certain payments from time to time. If you're not sure which code you should use, check with your recipient or with the bank directly. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. Verification - HSBC UK How do I use my Security Device and what should I do if the security code is not accepted? To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. After you tap the heart symbol at the corner of an offer shown on "Discover", the offer will be saved in "All Favourites". If you input something in the wrong format, a message will appear on the screen to let you know. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. To use it, you'll need to insert your debit or credit card into the device. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. After you have paid your statement or transaction on Pay with RC, the record will be displayed instantly in transaction history on the Account page of Reward+. If you're using a mainland China or overseas number, please provide the country/region code. If you require a card reader device, please give us a call. Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. No a replacement card doesn't affect the Verified by Visa process. You'll need to enter a verification code sent to your registered mobile number by SMS to complete online transactions with certain merchants. No. Security info is an alternate contact email address or phone number that you add to your account. To protect your card, keep your device under your personal control at all times. The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. All you need to do is make sure HSBC have your up-to-date contact details. and a mobile phone that can receive text messages by SMS or a device where you can receive email. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. We use cookies to give you the best possible experience on our website. With "HSBC" displayed on the Security Device screen, press the yellow button until entry screen appears. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. How can I find the application reference number? The Security Device has been designed to be small, light and easily transportable. Latest HK residential address proof within latest 3 months i.e. Transfers are confidential and automatically protected using SSL data encryption. To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. Where can I view my "Pay with RC" payment records? Contactless payment transaction limit is set by the merchant. It provides a simple and secure way to pay using your compatible Android devices. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". Yes, you can use this service to submit the supporting document(s) even if you have applied for a credit card or personal loan through an HSBC branch or call centre. How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? Launch Samsung Gear App on your paired Android phone (Android OS4.4 and higher with over 1.5GB RAM). Verify your mobile card by using the one-time verification code received via SMS or calling our contact center. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). Can I view and use the RewardCash earned with the additional card that I issued to another? You should then compare the outstanding handling fee and early repayment fee and consider carefully before making a decision of repaying early or not. If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. You can call us on 2233 3000 to report loss of your device. However, the final outcome will depend on the investigation result. To complete your purchase, just confirm your passcode when prompted. By continuing to browse this site, you give consent for cookies to be used. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". You must have the below to use Apple Pay: 1) You must have an eligible Apple device as below: 3) An eligible HSBC credit cards as below: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. RC is always presented as a whole number on Reward+. For more details, please speak with your telecommunication service provider. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Standalone private label card and iCAN cardholders are not eligible for the programme. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. Security Device | Online and Banking Security - HSBC HK Location code 0-9 A-Z 2 characters made up of letters or numbers. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. I have mistyped the application reference number, would that affect the application process? The file size must not exceed 2 MB (a maximum of 10MB for 5 files). How is the amount displayed in "Amount due" under "Pay with RC" calculated? Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). You'll receive a 6-digit verification code sent to your registered mobile number by SMS. (You can use it either as proof of address or proof of ID, not both) A bill: council tax (dated within the last 13 months) or utility (dated within the last 4 months). Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? In this case, you will need to arrange payment of the outstanding amount by other available repayment methods such as cash deposit, PIB online transfer, cheque deposit, or over the counter payment. No - we'll only use your mobile phone number or email address to send you one-time passcodes when we need to check it's you making an online purchase. Unfortunately, Huawei and Honor smartphones do not support the Google Play Store, so you won't be able to access the HSBC Malaysia Mobile Banking app or use Mobile Secure Key. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Can I use my local / mainland China / overseas number for the Verification Code for Online Transaction service? It's easy to answer your query online. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. Scan your HSBC credit card information, or enter the details manually. HSBC Bank Locations in New York Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. You must have the below to use Google Pay: 1) An NFC capable Android? You can call us on 2233 3000 to report loss of your device. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. For all other cardholders, RewardCash is valid for up to two years. 5. Once your plastic card are reported loss, you will not be able to continue to use Google Pay with this card. If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. What information is shown if I tap the "Account" function? You might have entered an invalid security code, such as an expired code or the wrong 6-digit PIN. Tap on "Add Card" shown on the screen to register your card. Do I need to visit the merchant outlet in order to use "Pay with RC"? If you dont want to receive these reminders, you can disable the notification anytime via "Settings". You'll no longer need to contact our call centre to complete the password reset journey. Unfortunately,at thistime, PIN is the only option for these terminals. For your increased protection, only one Security Device can be activated to one User ID at any time. Can I still request a Security Device if I'm unable to use Mobile Secure Key? Pending transactions are subject to change until the final transaction amount has been processed and posted. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. We don't always ask for this. You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. With respect to that card, you will not be able to use any of the "Pay with RC" functions on Reward+. Unfortunately, we cant accept any university letters online as proof. You'll need to contact our call centre and have it re-activated. If you want to add your Mobile Secure Key to another device, you need to first remove the Mobile Secure Key from your original device. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. Why can't I use my HSBC credit card at tunnels and some carparks? What if I have difficulty in the repayment? To remove it via theHSBC Malaysia Mobile Banking app on your old devices: Can I still use my physical Security Device after activating the Mobile Secure Key? You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. Upload supporting documents for a loan application. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. No. Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): All Rights Reserved. For more details please read our cookie policy. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. Problems with your mobile network coverage or signal could also stop or delay you receiving it. If you are HSBC Internet Banking users, you can view the eStatement via online. Credit Card Help | Credit card Questions - HSBC HK State Bank Of Bikaner And Jaipur. Please check whichdocuments we can accept in branch,as they can differ. If the 'FAIL PIN' message is shown on your Security Device, this means your confirmation PIN did not match the first PIN you entered. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. Yes, you can add your card to your compatible device to use Google Pay. Do I need to connect to internet when I am using Apple Pay? Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. To see which other documents we accept visitWhat you need for ID check. Can I cancel the document upload while it is in progress? Help for payments, transfers, wires and deposits, Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck website, Information for real estate professionals, Careers, media, investor and corporate information, Full name and address of recipients bank, Recipients Bank Identifier Code (BIC) (International Wires Only) or bank routing number, Recipients bank account number or IBAN (International Bank Account number), If you have made a payment to the recipient before, select the appropriate payee from your existing payees and click, If this is the first time you are making a payment to this recipient click, When setting up a new wire payee, you will need to generate an additional code from your HSBC Security Device. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. With "HSBC" displayed on the Security Device screen, press the green button again. What is the charge? To request for a Security Device or further assistance, please contact us. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. Does the battery need replacing? These changes are part of an industry-wide security improvements to make online purchases safer. State Bank Of India (010) The same handling fee will be charged for each instalment. Will I need to use a verification code for all my online transactions? Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Samsung Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. Will I be charged for using the Verification Code for Online Transaction service? However, if you're using any of the mobile devices listed below, you can still request a physical Security Device: To request a physical Security Device, please visit your nearest branch or contact us. Contact us | Help and support - HSBC UAE We will send you an Acknowledgement Letter within 10 working days after receiving your request. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. After replying, please check if the transaction has been completed. New measures to help keep you safe from fraud. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". There's a problem with a transaction on my credit card statement. I already set up my Mobile Secure Key on 3 mobile devices. If I dont use Mobile Secure Key, can I still use online and mobile banking? Simply enter the verification code to authenticate your transaction. No, you can't. Once we've received your request, we'll need about 3 working days to process it before you can use the Verification Code for Online Transaction Service with your updated mobile number. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. Yes, additional cardholders can apply for Samsung Pay using their additional cards. and a mobile phone that can receive text messages by SMS. If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. This website is designed for use in the United Kingdom. This website is designed for use in Malaysia. contain special characters (except _.@-+!#[]()~). Please check whichdocuments we can accept in a branch. How are credit card finance charges and late charges calculated? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212.