If youre noticing a lull in the business you receive, speaking to your customers will help you to come up with new initiatives. By ignoring the needs of a large number of people, organizations may not only make life more difficult for those affected by disabilities but also be missing an opportunity. Collaborating and working well together with others. Examples of great loyalty programs and why they were successful. Remember: Those who get noticed get remembered; and those who get remembered get business. Resilience in the Workplace | Why is it Important? 7. Here are four: As we just mentioned, garnering loyalty is a major benefit to being available when your customers need you. HR directors and recruiters are actively looking for new hires who can display adaptability as a top soft skill. Once this is done, they find it easier to provide more options to customers and move them toward the best possible solutions. To me, these made the communications friendly, disarming, and approachable. Just get ready to have fun. Making a customer feel comfortable in your shop is extremely important as this can be what separates you from your competitors. Rational thinking is avoided for a quicker response to survive. The importance of understanding your clients' needs Opinions expressed are those of the author. It might be a good idea to role-play with your employees or send in a test customer. The importance of equality in the workplace and how to collaborate successfully with other departments will be emphasised. 10 Ways to Become More Approachable | Be Welcoming - Lifehack While face-to-face employee interaction is always best, it isnt always achievableon a daily basis, especially as we move towards more flexible and remote workplaces. Keep a bit of extra eye contact. Studying the psychology of organizational change can help you be a better leader in the workplace. Its nationally recognised, so it proves to employers and businesses alike that you have desirable knowledge and customer care abilities. Its a mindset switch that will improve your critical-thinking skills. By arming yourself with the knowledge and tools to be more visible, accessible and approachable to your colleagues, youll soon reap the tangible rewards in morale, productivity and wellbeing. The Importance of Efficiency with Customer Support A Smile Could be the Key to Your "Approachability" - Mind Tools Blog Ask yourself some key questions such as, do I feel welcome? This emotion plays an important role in how individuals interact with one another. Maintaining a positive attitude can help keep the customer in good spirits and make their experience an enjoyable one. It's about developing the leadership values you need to do your best work and inspire your team to do the same.. And if you're looking to develop those values, humility in leadership is a great place to start. If you want to be in the right place at the right time, you need to be in a lot of places. So, how do we definevisibleleadership? It will affect their decisions. Give them what they want and a little more. Sam Walton. While dealing with the practical implications of whatever the change is, make sure youre still attending to your personal needs. Once youve started leading by example, youll soon see others follow. 41% of people in a recent study by the Society for Human Resource Management said their company was "too busy" to prioritise diversity. People need to see the whites of their leaders eyes and know they can trust them on a personal level if theyre going to represent the business and perform at peak potential. If you need to brush up your skills in this area, our range of customer care short courses will teach you how best to exceed customer expectations in any business. When a customer service representative views their job as being able to help customers deal with the frustration and irritations they're experiencing, it can provide a positive work attitude. This could increase the market share of the business. Being approachable is a professional skill that fosters numerous career benefits, from networking and career advancement to information access and other advantages. More importantly, for leaders it means being easy to understand and connect with. In my experience, accessibility can help promote trust and open the door to a larger pool of potential customers, as well as talented employees. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). Exhibiting a Customer-Friendly Attitude - dummies Often called people skills, they tend to incorporate both your innate personality traits and how you've learned to handle certain social situations. The first step in exceeding your customers expectations is to know those expectations.Roy H. Williams. The Importance of Respect in the Workplace | Mutual respect They have responsibility for health and safety and cleaning relevant to their role within the gym environment. August 17, 2015, Loyalty Marketing This is why having the right customer service skills is imperative to the successful running of any company or business. You cant have a successful business without customers exchanging money for a product or service. If your organisation doesn't provide uniforms make sure your appearance How satisfied are your customers after every interaction with your brand? Benefits and drawbacks of providing good customer service Here are five vital qualities common in every visible leader: Empathy . Approachable customer service | CustomerThink Once completed, this course will have equipped you with the techniques to offer positive customer care on behalf of any business. How you handle those changes can indicate the difference between a leader and a follower. It is therefore important to make sure that your employees clearly know what is expected of them by keeping them regularly updated on the companys brand values. Developing strong relationships with clients is a key to attracting and retaining new business. Another essential skill for Cabin Crew is communication skills. PDF LEVEL 2 CUSTOMER SERVICE - Edexcel Investing in a culture where every individual can contribute to their full potential reflects your values just as strongly as the products and services you offer. developing and maintaining a broader perspective on career options and opportunities. You must take the time to speak to them in detail, understand their lifestyle, their job and eating habits etc. For example, someone with a desk job may not see the results as quickly as a client working in construction. If you are looking for a course that teaches you how to advance your skills in all the facets of the customer service function, you should consider completing this online NCFE CACHE Level 3 certificate. What Makes a Good Teacher? - Latest News This will lead to an emotional connection that can last, provide the customer with a positive experience, and motivate them to buy more of the company's products or services. Notify me of follow-up comments by email. Customer satisfaction - happy customers will recommend the business to others through word of mouth. Some customers might not be so tech savvy so its also important to allow people to communicate to you in store. This is a way for individuals to embrace the power associated with positive thinking to achieve success. Defining Excellent Customer Service from Fitness Professionals and Its A good personal trainer must be tolerant and understanding to people of all levels and abilities. Take time to master the most important customer . Find out more about how taking customer care courses online will benefit you. It will involve a customer service representative providing positive emotions including happiness as well as gratitude and more. It's Melbourne, Victoria 1998. And,most importantly,what steps can you take to become a more visible leader? In order to be able to provide an effective solution, make sure you ask the right kind of questions. As will effective communication with customers, with the goal of elevating customer care and service. In fact, in business, your "approachability" can mean everything. Importance of Being Available for Your Customers If you want to be approachable, the opportunities that come your way will dramatically increase. A customer service representative who presents themselves as calm and in control will experience a customer who will mirror this behavior. Remember: People don't buy from, trust, or have loyalty to companies, but rather, to people. On a personal level, being approachable and developing a level of trust with your employee will give you successful Manager skills. I've been in customer service in varying capacities for the past 10 years, and one thing that I've learned whenever in a position where the answers aren't clear is that it's okay to ask "Why?" How can you make SEO work for your small business? The simple act of picking up your phone when it rings is great for business. Here are eight reasons why customer service should be an important priority for every company: 1. Once a customer is aware of the positive attitude they are interacting with, it will help the customer feel better about resolving their issues with the company. If you are working in a leadership role, being approachable is even more essential. Sign up to our employee engagement newsletter While the ego is not good or bad, it is naturally self-centered. The behavior of the coach will determine most of the perception that a player has of his coach. An excellent place to start is with this Level 2 customer care certificate course that will help you and your business enhance your customer relation strategies. Added to this, the word of mouth implications of great, and awful, customer service are huge. The action you just performed triggered the security solution. I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. How can you ensure happy customers? As the saying goes, the customer is always right, so you wouldnt want your services to let people down because your workforce and systems werent orchestrated around top-notch service. Commitment Constructive feedback (ways people can improve) Diplomacy (handling affairs without hostility) Empathy for others. In the office and at work events, it can help you communicate, collaborate and network more effectively. Clear core values can add meaning and purpose to employees' work and can improve performance and motivation. Make sure your team knows how to answer customer service questions. Most businesses dont operate 24/7. The answer is, yes: All the above and more. Next time yo." Kris Lindahl on Instagram: "Being approachable is SO important in many aspects of life, including business. Nurturing adaptability can help you stabilize emotional intelligence (EI) competencies, such as positivity and self-control. In business, you cant be all sugar. The state government continues its drive to reduce public waste. Whats their preferred working and learning style? 13 Body Language Tips That Can Make or Break Your Customer - HubSpot Being a visible leaderisabout so much more than simply being seen. Better mental health means less absenteeism and . Why every teacher must try to be approachable | Tes Magazine This is a time when your business is likely closed. Being friendly and approachable is particularly important when it comes to working with clients with special requirements or disabilities. It can be a challenge to spend the day dealing with negative feedback, customer complaints and more. Businesses that view their corporate responsibility in the context of accessibility may be better able to attract top talent and drive innovative results, as well as improve their corporate reputation. One of the mostimportant skillsa customer service representative can develop is problem-solving. With the help of VoIP technology, this is possible whether you are in the office or not! Improve Workplace Inclusion And Diversity. Make the mundane memorable. But if youre adaptable, you take adversity in stride, never letting it destroy you. The optimal internal communications strategy looks different for every business, so look at your intranet, email comms, blogs, newsletters, video calls, internal social media or colleague apps to assemble the right blend for you and your teams. It can help their mood and energy. Giving your leadership team the autonomy torecognise and reward employees is an integral part of being a visible leader. 2023 American Management Association. Customers want substance. Speak with our Course Executives on 0121 392 8288, contact us online or click to view our online customer care courses below! Incredible customer service is what makes your business unique and it's the reason why members remain loyal to your brand. "There is only one boss. I guarantee itll make for a much better semester for everyone. Move forward as a more humble leader. 4 Reasons Why Being Available To Your Customers Is So Important Whether they are simply browsing or looking to buy half the store (on reflection, it might be wise to go above and beyond if theyre looking to buy half your stock, but the point is valid), make sure all your customers are given the same level of care and enthusiasm. Another way to improve your customer service is by looking at your business from the perspective of your customers. Conflict management and resolution skills. Once you get feedback dont fail to take in on-board. The 5 Most Intriguing Benefits Of Friendliness In The Workplace When that's the case, it's important to be tactful - most people hate being transferred! Being friendly allows for face-to-face collaboration which allows employees to flourish from each other and share their ideas and experiences. Research suggests that people want to work for employers with good values and inclusive employment practices, and the overall image of an organization is an important factor in attracting and retaining both customers and employees. In fact, take a few deep breaths and relax. Being approachable helps to build positive relationships with other employees and fosters more open communication. They foster effective communication. Fidgeting or making unnecessary movements can be distracting and take the customer's attention away from the case. To get those recommendations, you need to offer great customer support and resolve every query with patience and understanding. Create points of dissonance (PODs). There are many reasons being available to your customers is so important. Your IP: Strengthening your EI can improve life satisfaction and career success. Next time you are sitting around, think about the energy you are giving off to others. Kris Lindahl on Instagram: "Being approachable is SO important in many For these reasons, UK distance learning courses are quickly becoming the go-to for learners looking for a convenient way to build their knowledge. This will give them more of an incentive to provide great customer service as they are more invested in your business. Instead of seeing change as overwhelming and all-encompassing, take it one step at a time and consider all that you have to gain. The obvious customer service skills include good verbal and written communication, but we have listed a number of other skills that are vital to the customer service function. Youll stop putting off whatever you need to do to set yourself up for future success. 10 ways to become more approachable: 1. This attitude needs to be changed by organisations being more proactive in their . How does empathy influence customer service - and what is working well The customer. You can email the site owner to let them know you were blocked. 5 Communication Tips to Wow Your Personal Training Clients Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), How to Effectively Teach Students (Its Probably Not What You Think), Lifes Simple Pleasures: 4 Things We All Need, How to Survive Working from Home When It Becomes Too Routine, The Central Florida Veg Fest (and Great Public Speakers), How to Have a Simple, Yet Productive Morning. Learn how to combat stress in the workplace through Transcendental Business owners need to control their stress, 5 Ways Emotional Intelligence Predicts Your Success. In our last blog, we highlighted the many benefits of using MeloTels cloud-hosted Commercial Phone Services. Having a pessimistic or uninterested attitude lets the customer know that your attention is elsewhere and not focused on solving the problem. These are individuals who know if they can master their emotions, and they can turn a bad situation into a positive one. Approachability wins business. Think of a complaint for what it is, an opportunity to get valuable feedback from your customers. That's one reason why it's vital for CPAs to be both available and responsive. Organisational skills are required of almost all professional but they are critical in hospitality. Stripping the concept of successful leadershipdown to its roots,physicallybeingseen by your employeesis thefirstfundamentalstep towardsmeaningful organisational change. Establish core values. However, it is important to deploy an IVR structure that allows for responses using a phone keypad in order to make sure the tool is accessible to all. Consider whether you could create a live chat or chatbot solution to offer a more useful real-time communication alternative to phone calls. 8 Reasons Why Customer Service Is Important and a Priority By delving into such a broad scope of the customer service function, you will be brought up to speed and develop high standards in all areas. Being Friendly Increases Knowledge Sharing Being friendly, and creating a friendly environment within your team, will promote a sense of knowledge sharing within the team. Understanding and empathizing with what students are going through, and keeping tabs on them, definitely increases their chances of success in the class when they may otherwise lose hope and mentally check out. What Are Good Customer Service Skills? | Stonebridge Associated Right or wrong, the customer is always right.Marshall Field. Here are five vital qualities common in every visible leader: Leadership isan action, not a position.Donald McGannon. Not to mention, it also helps you get more accomplished during your day (according to podcasters, authors, and famous entrepreneurs who, Read More How to Have a Simple, Yet Productive MorningContinue, Your email address will not be published. Since I teach primarily online, I believe Ive gotten pretty good at noticing the warning signs when certain students are overwhelmed by school and/or life by communicating with them via email. Happy customers tell 4 to 5 others of a positive experience while dissatisfied customers tell 9 to 12 about a bad service experience. Be the origin, not the echo. Call our team on 07812 343310 or email hello@enthuse-comms.co.uk, Change CommunicationsCulture ShapingEmployee EngagementEmployee Research and InsightEmployer BrandInternal Communications and EngagementCreative CommunicationsCommunication Development and Coaching, Hurrah to the four-day weekend! And, would I come back here again or try another competitor instead? Encourage them to get involved in some decision making and let them feel as though they are actively contributing to the business. :)) When I first started teaching online and working from home, the pros definitely outweighed the cons (great income, relaxation, flexibility, etc.). In his book Who Moved My Cheese? If your business is suddenly accelerating in growth, your team is expanding or unexpected opportunities come your way, dont shy away from it. To accomplish that, you need to understand each individual and not only in terms of their working style and preferences. Can your customers rely on you? Find out what they do well and adapt this to your business to improve your own customer service. Why Visible Leaders Are Essential For Successful Culture Change Lucy Bishop. Crucially, visible leaders emit a strong narrative for the business while appreciating that communication is a two-way street and recognising the value in engaging with every employee to gain a deeper knowledge of how to steer success. Adaptability is the skill that influences how you respond to change. A person in this position should make every effort to not fall into the trap of constant negativity. Never forget that you have many competitors out there. The benefits of a mentoring relationship [Read related article: Give Your Brain a Boost: 12 Books Guaranteed to Make You More Intelligent]. Individuals may go into fight-or-flight mode. When youaccomplish this level of passion and visibility,people will naturally follow your lead and thats impossible if youre locked in a top-floor officeissuingemails, with people knowing your name but not what you look like. Customer expectations - Customer care - GCSE Hospitality (CCEA - BBC The Value of Being Approachable: Priceless. When you greet people, keep a second of extra eye contact after you've shaken hands. When you anticipate changes and adjust your attitude and expectations accordingly, changes dont need to disorient you. 54.36.126.202 Youre bound to be happier with your lot when youre comfortable making adjustments to meet evolving needs and demands. Take an active role in whats going on rather than letting things just happen. Many people associate working in customer service with negativity. Interpersonal skills mean the ability to communicate and build relationships with others. All fields are required. And they can do so by smiling, remaining visible and attentive, and always wearing a nametag - preferably one that creates a "spark". Both positive and negative feedback is really important as it tells you exactly what youre doing well and where you can improve from the only perspective that matters, your customers. Qualities and Attributes of a Good Receptionist: 1. They understand where the business needs to be and have an ambitious yet achievableroadmap to make sure theyget there. Do not blank people just because you're having a bad day. If you know the customer, you can use something more personal than hello, such as their first name, if you know it. Sign up for our newsletter and you'll be among the first to know about it! Managing Well - How To Be Approachable at Work? - Wisestep Being valued and treated respectfully helps to promote a positive work culture in which employees are fulfilled, loyal, engaged and motivated . Helps you retain customers If a customer has a good experience with a company, they're more likely to return, and the more loyal customers you have, the more your company can grow to its full potential. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). Do you start each day with the mindset that youre prepared to handle whatever might happen? Six Reasons to Support Your Colleagues at Work - Benenden Health Being patient is an important customer service skill, especially when dealing with angry or irritated customers. This is especially true when you can come through for your customers at a moments notice. Don't be stopped by not knowing how. Whether its watching my students hard work pay off, creating a class activity that I hope might motivate others, or appreciating the flexibility and satisfaction that my lifestyle provides, I have so, Read More Lifes Simple Pleasures: 4 Things We All NeedContinue, (Fair warning- this post isnt all that inspirational, but I think it may be very helpful to some of you out there working from home! Designing a customer service experience that is available to everyone, at any time and regardless of ability or age or location, for that matter is what customer service accessibility is ultimately about. If you want to gain a competitive edge on fellow job seekers while also securing marketable skills for the future, start practicing adaptability now. Opening up to resolve an urgent issue will go a long way in securing huge fans of your brand for the long haul. I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. Visible leaders possess a clear, unwavering vision for the future of the business. Show confidence in decisions instead of worrying about the outcomes. Youll also be better prepared to handle difficult customer situations. If youre not available when consumers need you, it can be bad for your business. Theory X leaders view employees as workshy, unambitious and unwilling to take responsibility, while Theory Y leaders see employees as self-motivated and conscientious. This online customer care course content consists of units that cover the customer service environment, principles of business, problems or complaints resolution, customer retention and more. Making a customer feel comfortable in your shop is extremely important as this can be what separates you from your competitors.