It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. This is a user to user Apple product technical support community. any proposed solutions on the community forums. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. You can find out more or opt-out from some cookies. The consumer law only applies if there is a manufacturing defect. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Advice for people affected by child abuse. Dont worry we wont send you spam or share your email address with anyone. Your legal recourse is with the person you bought it from. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. Most consumer law states the first 6 months ownership. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. Archived post. 2. He explained that he took out a three-year warranty on the set. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Anybody managed to claim for battery under UK Consumer Law? Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. omissions and conduct of any third parties in connection with or related to your use of the site. This could be a sales receipt or other evidence such as a bank statement or packaging. Apple Products and Consumer Law Rights. Apple rejects repairing imac under consumer law (UK, England) Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Thank you, your feedback has been submitted. It is out of the 1 year limited warranty that Apple offers to all their products. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. The little-known EU law that gives you a free 6-year warranty - the AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . They do not have to provide a reason. The services will be fit for a particular purpose. Despite this, there is some truth in the six-year rule idea. You can change your cookie settings at any time. No one here is a search engine and this is not a consumer law or consumer advocacy Website. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . A claim under UK consumer law may be made subject to the defect being present at the time of purchase. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. The same for another store I worked at too. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. This support area is for product technical support, not about information on consumer law and rights in various countries. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Behind the Lens, UK. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. To start the conversation again, simply AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. I have read somewhere that they will only change the battery, for example. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . Am I eligible for a repair or replacement until 6 years of delivery? Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. I have the invoice, if that makes any difference. To start the conversation again, simply When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere It will take only 2 minutes to fill in. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Something went wrong, please try again later. Read what we're saying about a range of issues. Currys rejected this claim and told him there was no such rule. Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). 51,111. I'll use my country, the UK, for my sources of information. It's not 3 years of AppleCare though, it's their own warranty. Please note that other EU countries may well differ. Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. What all this means is there is not an absolute right to a repair, replacement or refund. Most consumer law states the first 6 months ownership. You must refund the customer within 14 days of receiving the goods back. Sales of this kind are known as distance selling. No problems so far. Apple Inc. All rights reserved. They informed him he was outside the three-year cover period so there was nothing they could do. 2023 There are some flaws with your argument: 1. JL extra two years warranty plus your standard consumer rights . It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. It's a lemon law. Read more about consumer protection from unfair trading. We use cookies to improve your experience of our website. But there's a catch. DanielLeCorbusier. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. The TV works when you get home,. Even then the labour costs would be chargeable quite legitimately. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. It may not display this or other websites correctly. Your feedback will help us give millions of people the information they need. In the end we just went to Apple, paid the 280 and got it sorted for the next day. We also use cookies set by other sites to help us deliver content from their services. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Scan this QR code to download the app now. This site contains user submitted content, comments and opinions and is for informational purposes A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. Dont include personal or financial information like your National Insurance number or credit card details. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . If youre in Northern Ireland, contactConsumerline. As always you can unsubscribe at any time. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). Has anyone use the UK's Consumer Law? | MacRumors Forums only. This is very different from what you describe. How long is the warranty on products in the UK? 1, 2 or 5/6 years The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). A very deceptive half truth. If this is an authorized Apple service repair tech then he/she would know. If the fault occurs after six. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. thank you. The 2 year eu warranty is myth. Apple may also request that the customer replace components with readily installable parts. Look out for the time limit - thisll be when the warranty or guarantee expires. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Copyright As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. How is the 6 year warranty rule based on the UK consumer rights act After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. The customer can still reject the item after its been repaired or replaced. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Is there anything wrong with this page? John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. There isnt a 6 year warranty rule. Whats in a warranty? This means that we may include adverts from us and third parties based on our knowledge of you. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. You are using an out of date browser. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. r/apple - Let's put this EU 6 year guaranteed warranty - Reddit Are your electronic goods really automatically covered by a free, six-year warranty? Since the OP stated it was a second-hand purchase it most likely won't be Apple. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Other EU nations may vary. This page has been prepared by Apple and its contents are not endorsed by any third party. any proposed solutions on the community forums. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . I am in Italy -- how do I contact repairs under the international warranty? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. For a better experience, please enable JavaScript in your browser before proceeding. You must log in or register to reply here. when you have to offer refunds and accept returns. The manufacturer has to perform a repair and document the repair. Citation needed, methinks. The manufacturer has to perform a repair and document the repair. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Well, until January, I worked at the largest UK carrier. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. how to implement the warranty in Italy for an item purchased in the US? Your Hardware Warranty - Apple You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. 87. Its a question that many people ask, so its good to be able to clarify exactly what the position is. omissions and conduct of any third parties in connection with or related to your use of the site. Did you ask this of the technician? Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? 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I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. How do I know? I think you're seeking advice on the wrong question; AC doesn't cover for anything. Take 3 minutes to tell us if you found what you needed on our website. 47,274. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. Apple Products and Consumer Laws in the United Kingdom What does it mean to have power of attorney? Take 3 minutes to tell us if you found what you needed on our website. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Warranties and guarantees add to your legal rights. All rights reserved. Warranty is an extra and not a consumer right . An Apple certified technician tells me that my logic board is broken. The goods will be of satisfactory quality. call All postings and use of the content on this site are subject to the. Mix of information in the above replies, most of it accurate but a quick reminder :-. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Apple may provide or recommend responses as a possible solution based on the information If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. But then after a month of use, a wire breaks. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. You can also usean online form. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty.