See if your household fits into any eligible categories. How to Apply - ACP - Universal Service Administrative Company Note: On January 30, 2023, the FCC released a waiver temporarily extending the previous Lifeline waivers of the recertification and reverification requirements through April 30, 2023 for Tribal subscribers only. She believes that everyone has a unique story to tell, and hopes to inspire others to explore their creativity and pursue their passions. Accept the system's terms of use and click Sign In. To begin the process, click the Sign In button located in the upper right portion of the screen. London, KY 40742. Home - ACP - Universal Service Administrative Company Language links are at the top of the page across from the title. The chart below provides a high-level overview of the recertification process: Subscribers that pass the data source check will not need to take any further action to retain their Lifeline benefit. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC). The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet. Third-Party Identity Verification (TPIV). 2. Box 16805. Subscribers will receive an initial notice informing them that they are due for recertification. The Commission also set out minimum service standards for Lifeline-supported services to ensure maximum value for the universal service dollar, and established a National Eligibility Verifier to make independent subscriber eligibility determinations. After creating an account and signing in, you can start your Lifeline application. Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands). Recertification is an annual requirement for Lifeline subscribers. The Lifeline program is administered by the Universal Service Administrative Company (USAC). Subscribers that fail the data source check are required to complete the Recertification Form and have 60 days to recertify their continued eligibility. Access USACs single sign-on dashboard. All other Lifeline waivers previously in place as a result of the coronavirus pandemic have ended. 2023 Universal Service Administrative Company. There are several options to apply for Lifeline. Required fields are marked *. [12] This change will also prohibit carriers from paying commissions to employees or agencies based on the number of customers they enroll. Lifeline Discount Program for Home Phone & Internet - Verizon This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit. If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575. National Lifeline Eligibility Verifier - Assurance Wireless Life Wireless provides access to reliable 5G (where . OA issued its first national publication, the OA Bulletin, in August 1963. . the .gov website. More detailed information regarding acceptable documentation can be found at: https://www.lifelinesupport.org/documents-needed/. Lifeline is available only to subscribers whose eligibility can be verified by checking a program eligibility database or by submitting documentation demonstrating their eligibility. Resolve Application Errors - Universal Service Administrative Company The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants' eligibility and recertifies subscriber eligibility annually. Subscribers can also purchase discounted broadband internet from participating providers. Lifeline Support Center PO Box 7081 London, KY 40742 Contact your phone or internet company Every subscriber in National Verifier recertification will go through an initial automated data source check that will check for the subscribers eligibility. In these instances, additional information may need to be supplied by the consumer, as certain applications may call for fresh data and requirements. You can also apply by mailing your application: Print an application in English or Spanish at https://www.lifelinesupport.org/wp-content/uploads/lifeline/documents/LI_Application_NVstates.pdf. Federal rules prohibit eligible low-income consumers from receiving more than one Lifeline discount per household. If we cannot confirm your eligibility automatically, we will request additional documentation from you and provide information on how you can submit those documents for review. A locked padlock It determines whether consumers are eligible for Lifeline. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). 2023 Universal Service Administrative Company. To file an informal consumer complaint against your provider involving the ACP, click here. 552a(b) of the Privacy Act, including: to comply with federal laws requiring disclosure of the information contained in our records; to comply with requests from Congress; to other federal agencies or to other administrative or adjudicative bodies before which the FCC is authorized to appear; to facilitate statistical research, audit or investigative matters; and, to appropriate agencies, entities, and persons when the FCC suspects or has confirmed that there has been a breach of information. Subscribers will only be due for recertification after they have successfully completed . lock ( Tribal Link Up support is only offered to carriers who are building out infrastructure on Tribal lands, so not all carriers may be discounting their activation fee. Answer: The Lifeline program is a federal initiative designed to provide low-income consumers with affordable access to phone and internet services. Your email address will not be published. The subscriber must present the same type of documentation covering 3 consecutive months within the previous 12 months, if the documentation does not cover a full year of income. Please note that, due to the pandemic, the FCC has temporarily waived reverification requirements for subscribers residing on Tribal lands and has extended those waivers until January 31, 2023. Every subscriber in National Verifier recertification will go through an initial automated data source check. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. There are three ways to apply for the Affordable Connectivity Program. Follow along as Jane shares her journey and tips for living a fulfilling life. Subscribers must recertify their eligibility every year and should respond to any requests from the National Verifier's or state Lifeline administrator to recertify eligibility. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). After you qualify, choose a phone or internet company near you and sign up for service with them. Affordable Connectivity Program | Federal Communications Commission Subscribers will receive scheduled reminders until they successfully recertify. 2023 Universal Service Administrative Company. [5] In 1997, the FCC broadened the scope of the program under the 1997 Universal Service Order to make Lifeline more affordable for low-income households by raising the federal support amount. Additionally, the privacy policies of any third-party website may differ from those of the FCC. Universal Service Administrative Company Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center The FCC under Ajit Pai opened an inquiry in 2017 about excluding wireless resellers, eliminating support of standalone broadband service, and capping the budget of Lifeline. The National Verifier will utilize data from program databases and subscribers records to make eligibility determinations. Reach out to your internet company directly to enroll in the Affordable Connectivity Program (ACP). Lifeline also supports broadband and broadband-voice bundles. 2023 Universal Service Administrative Company. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. You may also apply for the program by working with a Lifeline service provider either in-person at a store location or online via the service provider's website, if they support that option. Only low-income subscribers who have been found to be eligible are qualified to enroll. secure websites. The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. If you apply online, you may receive an immediate approval. During the National Verifier soft launch period, service providers will receive access to the National Verifier pre-production (test) environment to test out the system functionalities with mock data. It aims to ensure that eligible households can stay connected to essential services, such as healthcare, employment, and education resources. Below are highlights of the reforms made in the 2016 Lifeline Modernization Order: * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. An official website of the United States government. Information submitted to resolve application errors during business hours (9 a.m. 9 p.m. [1][2][3][4], Lifeline provides a discount on monthly service of $9.25 per month[1] for eligible low-income subscribers. Member Login - Lifeline Assistance Program Spectrum Internet Ultra $69.99/mo $39.99/mo. Not required to offer Lifeline voice where: 51% of Lifeline subscribers in a county obtain Lifeline BIAS (NLAD and Opt-out date); There are at least 3 other Lifeline BIAS providers that each serve at least 5% of the Lifeline BIAS subscribers in that county (NLAD and Opt-out data); and, The ETC does not receive high-cost support in that area. They can also sign on here to recertify. The Lifeline National Eligibility Verifier ( National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. For specific directions on how to apply for Lifeline in all three states, visit the National Verifier and select the relevant state from the drop-down menu and press "Get Started.". Forms Instructions Documentation Guidelines Forms The Affordable Connectivity Program (ACP) Application, Household Worksheet, and Recertification Form are available in English and Spanish. Washington, DC 20554. If a subscriber or his or her household currently has more than one Lifeline-discounted service, they must de-enroll from other Lifeline services immediately or be subject to penalties. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? A locked padlock The Lifeline discount for eligible subscribers is up to $9.25 per month for qualifying monthly broadband or bundled services that meet the broadband minimum service standards. Question 3: How much can I save on my phone or internet bill with Lifeline? Submitting supporting documentation to the National Verifier initiates a manual review process by agents at the Lifeline Support Center. More ASL video: Watch to learn about the ACP, who is eligible and how to apply. For low-income consumers living on Tribal lands, Lifeline provides a monthly discount of up to $34.25 off the cost of telephone service, broadband Internet service, or bundled services (either wireline or wireless). National Verifier for Lifeline Eligibility. Find internet service providers offering the benefit in your state or territory. See how you can save on any Internet speed with Spectrum. Lifeline support is available to eligible low-income subscribers living in group living facilities. Learn about consumer issues - visit the FCC's Consumer Help Center at fcc.gov/consumers. [6] Due to the rise of cell phones, the FCC made more changes in 2005 (under the George W. Bush Administration) so that wireless phone service providers could offer free cell phone service using Lifeline benefits. Additionally, the privacy policies of any third-party website may differ from those of the FCC. Note: Consumers in California, Oregon, and Texasbenefit from the state database connection available in their respective states. Assistance for the National Verifier is available not only online, but also through phone support. The Lifeline National Eligibility Verifier (National Verifier) checks consumer information when an application is submitted. Lowering the monthly cost of phone or internet service. You may apply directly through the Lifeline programs National Verifier online portal (https://nv.fcc.gov) or by mailing a paper application form (available at the National Verifier online portal after entering your state). Only one Lifeline benefit is permitted per household. Follow the prompts and provide the necessary information, such as your name, address, date of birth, and Social Security number or Tribal identification number, if applicable. The National Verifier assesses eligibility based on these criteria. Subscribers who fail the initial automated checks will receive a barcoded version of Form 5630 from USAC to submit via mail. Federal rules prohibit subscribers from receiving more than one Lifeline service. Eligibility Verification - Universal Service Administrative Company Lifeline Across America Consumer Outreach. The guideline is based on your household size and state. ) or https:// means you've safely connected to This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit. Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband. Affordable Connectivity Program | Federal Communications Commission The discount helps ensure that low-income consumers can afford 21st century broadband and the access it provides to jobs, healthcare, and educational resources. The information can be submitted online through the consumer or service provider portal or mailed to the Lifeline Support Center. Sign in using the applicable National Lifeline Accountability Database (NLAD) or National Verifier-only credentials. Do you already get Lifeline Benefits? Its members include the Federal Communications Commission (FCC), the National Association of Regulatory Utility Commissioners (NARUC), and the National Association of State Utility Consumer Advocates (NASUCA). You can find out more about which areas are eligible Tribal lands by visiting this site: https://www.lifelinesupport.org/tribal-benefit/. Mail Complete the cover sheet and send copies of your proof documentation to the address below. You may be eligible to get Lifeline based on your income or participation in a government assistance program. For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. Enter your login credentials (username and password) and sign in to your account. Lifeline (FCC program) - Wikipedia Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. To receive the connected device discount, you need to enroll in the ACP with a participating provider that offers connected devices (Note: not every internet company offers device discounts.) The FCC is currently developing the Emergency Broadband Benefit Program that Congress created in the recent COVID relief legislation. USAC will mail a notification confirming the subscribers continued eligibility to receive the Lifeline benefit shortly after the successful recertification attempt. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Recertificationis an annual requirement for Lifeline subscribers and is separate fromreverification(one-time National Verifier process). Tags: Lifeline. Consumers who would like assistance from a service provider when applying can use the "Companies Near Me" tool to locate a Lifeline program service provider in their area. Data checks for duplicate benefits for the same person or the same address. Please provide as much detail as possible, including your name and contact information and the company you are using to receive Lifeline-supported phone service. [2], The FCC established the Lifeline program in 1984 during the Ronald Reagan Administration to provide qualified individuals with discounts on phone service. Lifeline is part of the Universal Service Fund. [8] On January 31, 2012, the FCC ordered a Lifeline Reform Order[9] to require that Lifeline subscribers show documentation about their income. Online Log in or create a new account and upload copies of your proof documentation. Provision of a link to this initiative does not imply FCC endorsement of any particular participating provider. FCC Press Secretarypaloma.perez@fcc.gov, Anne Veigle Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but may not receive a discount on both services at the same time. Click the Sign In button in the upper right corner of the screen. Lifeline also supports broadband Internet service and broadband-voice bundles. Lifeline - Universal Service Administrative Company Fill out the required information to create your account. You can submit these documents electronically through the National Verifier website. The Lifeline Across America Working Groupinitiated a study and compiled a report in 2006 where it presented its observations and conclusions concerning best practices for outreach on the Lifeline program. However, on occasion, a consumers details may not be present in the existing database. The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. Additionally, only one Lifeline service may be obtained per household. Spotlights Lifeline Program. Show You Qualify - Universal Service Administrative Company Providers who choose to provide devices to their consumers must offer devices that are equipped with hotspot functionality, in accordance with the following transition period: Supplemental Nutrition Assistance Program (SNAP), Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start, Income at or below 135% of the Federal Poverty Guidelines, Veterans Pension and Survivors Benefit Programs, Low-Income Home Energy Assistance Program.
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