We offer all kinds of options, so you can eat formally or casually in the open air, in a restaurant or in your stateroom any time of the night or day. Explore Serenade of the Seas. Please try again. There are select cruises departing from China that will not have a non-smoking area in the casino. Youll need your passport and cruise documents to board the ship. Travel Documents | International & Domestic | Royal Caribbean Intl. Casino Royale Other special diets such as kosher meals, gluten free and lactose-free may be available upon request (Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant). We also regularly update our website to ensure the accuracy of information. Easily view, edit and update your travel details for your upcoming cruise. Dinner Multiple dining times. There are several seating times for meals in the main dining room. Spa & Fitness Frequently Asked Questions | Royal Caribbean Cruises MEMBER LOGIN. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs. Guests who do not opt for pier transfer are responsible for all baggage transfers and transportation to and from the pier. hren@wallem.com Access exclusive pre-cruise savings and products that wont be available onboard. 392/2009 further varies The Athens Convention where the ship you are sailing on is registered in a member state of the European Union or departing/arriving in a member state of the European Union. Everyone deserves a holiday. Your friends and family can contact the ship by dialing 1-321-953-9003. No internet package required. Gratuities: A base gratuity is charged each day of the voyage and distributed to various members of the crew that contribute to the guest experience. pantsuits. In a unique situation, one Royal Caribbean International cruise has been oversold, and the cruise line is offering . By rail: Board the North-South Line towards Marina South Pier and disembark at Marina South Pier Station. Once here, the port is on your left after Marina South Pier. 3. Gangway: Ramp connecting the ship to the pier which allows passengers and crew members to get on and off the ship in port. Select "Create an Account and enter your information. Please contact us if you have already reserved your cruise and do not meet this requirement. Doing so before you arrive means the easiest boarding experience. Alternatively, guests may prepay gratuities prior to boarding by calling Royal Caribbean or your travel agent. Find & Book Hotel Cruise Package Deals | Royal Caribbean Cruises My Time Dining: Dinner selection that allows guests to choose a different dinner time each night. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. All schedules, itinerary destinations, hours of arrival and departure, hotel and/ or conveyances and other aspects are subject to change without prior notice. Explorers (6-8 years): Call 26006 from a ship phone An additional Charge will apply for Specialty Restaurants. For further modification, such as changes in date, time or party, you can either cancel and rebook the reservation or visit Guest Relations once onboard. The cost is US$7.95 per minute. Note: An individuals age on the date of sailing determines his or her status for the entire cruise vacation. Day 4 - 5 - cruising. START HERE. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner. The gratuities will be shared by the Dining Services Staff (waiter, assistant waiter and head waiter), Stateroom Attendants and Other Housekeeping Services Personnel who work to enhance your cruise. A. Royal Caribbean reserves the right to ask for proof of age, revoke or otherwise restrict drinking privileges of any guest, regardless of age. Your booking is governed by Singaporean law. This bag should include: travel documents, medications, swimsuit, coverup, change of clothes, and sunscreen. With a My Cruises account, you can review your reservation, securely make advanced reservations using our Cruise Planner, compare cruise itineraries, view a personalised cruise holiday calendar, complete the Online Check-In process and more. Heres a list of common phrases used onboard to help you navigate the linguistic waters: *Please see all applicable Terms & Conditions for Promotions, Medications including motion sickness care, Scarf or wrap to cover bare legs and shoulders inside museums and religious sites, Power adapter (without a surge protector), Eco-friendly/biodegradable sunscreen, after-sun lotion. WILL MY FRIENDS AND FAMILY BE ABLE TO CONTACT THE SHIP? Please check your Cruise Compass for times and locations. Royal Caribbean International - - Chan Brothers Travel If any charges or refunds are incorrectly recorded, you must resolve these with the pursers office prior to disembarkation. Once you're onboard, tap on "Learn about safety at sea." Alcoholic beverages seized on embarkation day will not be returned. From here, it's a 10-minute walk to the terminal. We recommend that you bring an overnight bag with you for your last night on board. Emergency signal (7 short and 1 long horn blasts): In the event of a real emergency, seven short and one long horn blasts will sound indicating guests should proceed to their assigned muster station. For ships originating in North America, the minimum drinking age is twenty-one (21). Upload an image of your current cruise line offer, including your name, stateroom category and offer expiration date. We provide complimentary electronic cruise documents (eDocs) to all guests from 45 days prior to sailing once the reservation is finalised and paid in full. 866-562-7625. Log in using the fields below. When it comes to favourite packages, the Deluxe Beverage Package and the Refreshment Package are two top picks. Post Cruise Assistance 61 Marina Coastal Drive, Singapore Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. A Room Service menu is available 24 hours a day (Please note: there is a nominal charge operational at all times). We regret we cannot accept liability for any complaint or claim which is not notified entirely in accordance with this simple procedure. Prices will vary by garment type. Use the app for reference. If no cruises are listed, check that your loyalty information is showing ne. Royal Caribbean is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. You must have a credit card number ready to enter to complete the call. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations, and guidelines, Royal Caribbean has established strict security procedures in the seaport terminals we utilize and onboard all our vessels. Children can only swim if they are toilet trained and under their parent/guardians supervision. Details will be provided onboard. A full list of specialty restaurants can be viewed and reservations can be made on our website: RoyalCaribbean.com or onboard the ship. Turn on your Wi-Fi and connect to WiFi-Guest-Spectrum. My Family Time Dining is available onboard selected sailings for the earliest dining time only (varies by ship and sailing). These charges are considerably higher than medical costs in your home country. More room for you: Were sailing with fewer guests and reducing capacity in our onboard venues to allow for appropriate physical distancing. Tender: Small boat used to ferry guests from the ship to shore when docking isn't possible. Dangerous chemicals: Including bleach, paint and other flammable liquids. What to know before going on your cruise from Singapore | Royal Get to the heart of your destination with excursions for everyone. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. For further check in assistance visit us online at, A) www.RoyalCaribbean.com breakfast and lunch, but please keep swimwear to the pool deck. Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant. Using your onboard credits You must be at least 18 years of age to purchase, possess or use tobacco onboard. What to know before going on your cruise from Singapore | Royal Caribbean Singapore Back to Main Menu What to know before you go Documents you need to check in What to pack for your Asian cruise Checking in your luggage? Contact Us | Royal Caribbean Cruises More information is available onboard. While your unforgettable holiday can begin practically from your backyard, it will take you on a far-flung adventure of bold and irresistible discovery. Royal Caribbean itineraries, pricing, policies and procedures are constantly evolving. Elevate your stay in one suite of our Suite Club, the most luxurious accommodations at sea with access to a variety of exclusive amenities. Assembly station: Location passengers must go to during an emergency drill or in an actual emergency, which can be found on the back of your SeaPass. You must ensure that you are using an up-to-date brochure when you book your cruise. 11 Night Southern Caribbean Cruise | Royal Caribbean Cruises From here, you can walk directly to the terminal. You should plan to arrive at the pier at least two (2) hours before the ship is scheduled to depart. Shore excursions can also be booked onboard, however places are limited and therefore we recommend you book online to avoid disappointment. These must be booked at least 5 days prior to your sailing date. Room service is available onboard any time of the day or night simply order from the room service menu located in your stateroom/suite. Day 1 - Singapore, Singapore. You may however, choose to purchase our transfer service where our staff will meet you at the airport in the city of cruise departure and provide transportation between the airport and the ship. If you purchased an Internet package prior to boarding, here's how you get connected: F) Complete required information and click save then continue through Step 1 To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website RoyalCaribbean.com.sg to reserve your place. Your stateroom will be ready at 1:30 pm Royal Caribbean International,, 2804-1188 For Transatlantic, Transpacific, Hawaii, select South American and other selected cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. Activities, reservations, and port arrivals and departures are on ships time. With restrictions on buying and selling of currency outside of Malaysia, we're unable to provide foreign exchange (buying or selling) of Malaysian Ringgit onboard. Please be sure to have all visas/vaccinations required for your itinerary. Make sure to have your documents handy in your carry-on bag for easy access. Reservation number Last name Ship name Select your ship Sailing date Year Look up my reservation Dining requests for specific dietary requirements or food intolerances cannot be accepted for any onboard eatery other than the main restaurant. Simply present your cruise documents and all completed forms to one of our agents in the cruise terminal. If you wish to be more flexible and in casual dress, breakfast, lunch and dinner are also served in alternative locations. D) Complete required information and click Submit E) Select Guest(s) and click Begin check in Ships run on a slightly different lingo. There are restrictions on the amount, size, weight and content of the luggage you may take on any flight. It is extremely difficult to try and resolve statement errors once you have disembarked. Heres a quick checklist of things you should do on the evening before you return home: Extend customary gratuities to those who have made your cruise vacation an unforgettable experience. ARE THERE ANY FORMAL HEALTH REQUIREMENTS? Make sure you're connected to WiFi-Guest-Spectrum on the ship, You don't need an internet package to do this. All Royal Caribbean prices are subject to change. You can decide when you would like to dine between the hours of 18:00 and 21:30 each evening, much like a regular restaurant, so reservations are recommended to be made once onboard or preferably before your cruise through our website. We highly recommend that you view this important and informative information. Navigate to the dining venue or show you want to reserve and tap the Reserve Now button to make your reservations. If you are travelling with children, dont forget to pack their documents etc. Royal Caribbean Singapore: Cruises and Ocean Getaways The top reasons to book a Shore Excursion are because it is convenient, it's a one stop-shop for all your planning. These were basic items like New York strip steak and pasta bolognese that appeared on the menu every night. Guests release Royal Caribbean from any and all claims for loss or damage to baggage or property, or for personal injuries or death, or for loss from delay, shore excursion providers, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. Its always set to ship time. If you have questions, please feel free to dial 1950 or stop by Guest Services. Enquire from your airline on your entitlements in the case of lost luggage. In any event, property lost or damaged must be reported within the time limitations and in accordance with the procedures set forth in the Cruise Ticket Contract. Call us at +65 6305 0033, visit us at RoyalCaribbean.com.sg or contact your travel agent. Royal Caribbean has strived to ensure that all information listed in our brochures is correct at the time of printing. These requests are made to provide a comfortable cruise for everyone. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighbourhoods. If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment. If a problem cannot be resolved to your satisfaction and you wish to follow up on your complaint, you must write to our registered office in Singapore as detailed above, giving your reservation reference number and full details of your complaint. Stay on ships time For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests do smoke. While Royal Celebrity Tours Inc. or another affiliate or subsidiary or parent company of Royal Caribbean (collectively referred to as RCT) will arrange for the land tour component of your cruisetour, they do so only as a convenience to the passenger. Connect to WiFi-Guest-Spectrum on the ship. Check in on the app: Its the fastest way to board when you sail, and when you do, you select an arrival time that doubles as your wellness appointment at the terminal. Learn More. Cigar and pipe tobacco is limited to designated outdoor areas. Please hand-carry all valuables, medication and travel documents. Planning your epic adventure just got easier with Royal Caribbean Hotels. Stay connected while onboard with VOOM - the fastest internet at sea. Wear face coverings: Face masks are optional, outdoor/indoor, in your stateroom or on your balcony. Once onboard please consult your cruise compass for details specific to your ship. Detailed instructions about clearing customs will be available on your stateroom TV. Please put your name and home address on each tag and remove all loose straps from your bags. Please note, reservations are required due to limited capacity. Dont forget to pack your passport, other cruise documents, valuables and medications in your carry-on bag. Please remember to bring your passport with you, as well as any other required documents your cruise confirmation email requests. Basic specifications are as follows: up to 10-mile coverage range, up to 5 watts power, internal voice, operated transmission, no external mounting antenna. Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. Unleash your inner foodie at our specialty restaurants when you save with our packages. Although scheduled times are published for the Alaska Railroad trains, track conditions and other rail traffic may result in significant variations from the published schedule. For more details, see our Refusal to Transport Policy and Guest Vacation Policy, each of which is available online at WWW.ROYALCARIBBEAN.COM. Royal Caribbean reserves the right to refuse to permit any guest to take onboard any items Royal Caribbean deems inappropriate. Heres how to get the most out of your cruise getaway. Royal Caribbean International kindly asks all guests to please observe the smoking policy. At private shore-side resorts such as Labadee and Coco-Cay and when in US ports, the minimum drinking age is twenty-one (21). Businesses will generally not accept foreign currency for payment. Office number: +65 6271 2611 Royal Caribbean International has a service charge for onboard room service orders of US$7.95 per order. North Star | Cruise Ship Activities | Royal Caribbean Cruises Their mobile boarding passes are right on their phones. Use the app: You can make dining, activity and shore excursion reservations, use the daily planner to chart your course for the day, and open deck maps to figure out the best way to all the fun. Specialty Dining: Additional onboard restaurants that offer an elevated dining experience or specialty cuisine for an additional fee. My Time Dining (open seating) is now offered fleet-wide offering guests flexibility with their evening dining. Neither Royal Caribbean nor any affiliated party shall be required to refund any portion of the fare or other charges or make any compensation under these circumstances. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care beyond that which any traveling companion or we ourselves can reasonably provide. Wellness checks: All guests will have their temperatures checked at the terminal. Youre on vacation relax! 1. For more details about how we use your information, view our. They will issue you a Passenger Cruise Card, which will serve as your identification card for boarding and reboarding the ship. Stay close to home on a cruise to Malaysia, discovering cultural and natural marvels in Kuala Lumpur and Penang. IMPORTANT NOTICE TO GUESTS: Your Cruise Ticket Contract/Booking Conditions and . Browse and book directly from the app, or stop by the shore excursions desk to make a reservation. A. G) Note: Steps 2, 3 and 4 are optional. Some members of our security team are equipped with body cameras as part of their uniform. Email Your Questions. 15 Night Ultimate India, Sri Lanka & Malaysia Cruise | Royal Caribbean 15 Night Ultimate India, Sri Lanka & Malaysia Cruise | Royal Caribbean In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean may at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. On the day of boarding, make sure to affix your bag tags (with your name and cabin number clearly written) to your luggage so that it may be delivered to your stateroom. Dress to impress with collared shirts, dresses, skirts, and blouses, or Even when you are tight on time, theres a perfect option to fit your schedule, such as a 3 day-2 night cruise from Singapore On an ocean cruise you have unlimited opportunities to dive deep into the wonders on your ship. For more information on your rights please contact us. All arrangements made for guests with independent contractors are made solely for the convenience of the guest and are at the guests risk. Please submit your dietary request in writing (in as much detail as possible as to your particular requirements) at least 45 days prior to North American sailings, 90 days for European/South American sailings and 100 days for Australia/Asia sailings. Check out the Adventure Ocean Youth program for age-appropriate kids activities In the unlikely event you have reason to complain during the cruise, you must immediately notify the Pursers Desk and the provider of the service in question (if not us). Some of the shore excursions are subject to minimum numbers and may be cancelled if requirements are not met. Photo Credit: LukeandKarla.Travel / Shutterstock. Individual and group space is subject to availability, minimum participation and cancellation penalties. Start planning your next cruise vacation by selecting a destination and departure port. Aquanats (3-5 years): Call 26003 from a ship phone Pregnancy: Royal Caribbean International cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or CruiseTour. Day 7 - Colombo, Sri Lanka. The cost will be charged to your SeaPass account. Plus, once you've booked your stay . Contact a travel agent for details. Cruise Planner: Pre-Cruise Deals | Design Your Cruise | Royal Caribbean Many of our guests wish to reward exceptional service during their cruise by providing additional gratuities. By bus: Board the 400 line towards Shenton Way and disembark at the Marina Bay Cruise Centre stop. If youre staying at the two-storey Ultimate Family Suite, you may never want to leave. SeaPass card: Your room key, card for onboard purchases, and pass to get on and off the ship at port stops. Royal Caribbean International policies and procedures are constantly evolving. All guests must ensure that they are medically and physically fit for travel and that such traveling will not endanger themselves or others. You can complete most of your mandatory guest safety briefing right in the app. The hold is used to secure funds for anticipated onboard purchases, and will be released once your final charges are settled at the end of your cruise. The medical facility is not intended or designed to serve as a clinic for guests, and Royal Caribbean is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. For the benefit of our guests, all Royal Caribbean ships provide hair-dryers. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order. Guests in suites can request a full menu for each meal to be served in their suite. All indoor public spaces, staterooms, and balconies are smoke-free. Please try again. On the last evening of your cruise vacation, an itemized statement will be delivered to your stateroom for verification. Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family. For details go to: Pregnancy Policy. Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. Find all the information, including payment details and due date. For the safety of all, guests who present a COVID-19 risk are not allowed to board. Please visit RoyalCaribbean.com before you sail for any smoking policy updates. Prices vary for each excursion and are subject to change. 15 Night Ultimate India, Sri Lanka & Malaysia Cruise | Royal Caribbean There was an error processing your request. My Royal Cruise: Pre-Cruise Deals - Royal Caribbean Cruises Daytime: Casual Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Additional items we recommend packing include: If you are planning to check in your bag to have it delivered to your stateroom, we recommend packing a small bag of essentials to carry onboard. AS A PARENT/GUARDIAN, CAN I BE HELD RESPONSIBLE FOR THE CHILD CRUISING WITH ME? To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. Before your cruise Day 2 - Kuala Lumpur (Port Klang), Malaysia. For international guests arriving independently or who have purchased a cruise only, you can proceed to the ship at your convenience. My Time Dining Frequently Asked Questions | Royal Caribbean Cruises The team is located in the United States, so please remember you may need to follow international call protocols from your location. A. RCT cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Royal Caribbean. Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. Breakfast Open Prohibited items: Make a splash at the pool, but keep safety at the top of your mind, too. The best medical care: Our high-quality onboard medical care is stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment. Weve secured seats with major airlines at negotiated special rates and passed those savings on to you. Reservation We are experiencing technical issues. When can I reserve specialty restaurants, spas or activities and shows Your Purchase of Shore Excursions and All Other Goods and Services. The types of medications kept onboard are limited, and guests must bring an adequate supply of any specific medications they need. Both Genting and Royal Caribbean cruises to nowhere depart from the Marina Bay Cruise Centre, located at 61 Marina Coastal Drive. Watch as robots craft a custom juice creation for you at the Bionic Bar. Cruises - Amazing Cruises and Cruise Deals | Royal Caribbean Cruises Please plan to get to the terminal then - not before or after - so you board smoothly. Get to see how the staff and crew bring the Royal Caribbean experience to life with a behind the scenes tour. The payment schedule for groups is different from that of individuals. An 18% gratuity is also automatically added to beverages, mini bar items, spa & salon purchases.
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