WebCancel booking We couldn't find any reservations with the information you have provided. Please note: In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to us. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. Show your Flying Club membership card on collection of the car. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. Cookie statement | Virgin Atlantic The card is on the Mastercard network, which means that it can offer this benefit. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in You can call our team on 0344 472 9499 who can look at options for you. Visit National Car Rentalto make a reservation and earnpoints on your rental. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. 7. Flying Club membership number must be provided at the time of reservation or rental. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. Travel to certain destinations may involve greater risk than others. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. You can earn from250 to 1000points when you hire a car with Avis. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) You must present your Flying Club membership card at the time of collecting your vehicle. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. Send us an email and we'll get back to you as soon as possible. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Car Rental Partners | Flying Club | Virgin Atlantic To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. making a claim for reimbursement of essential items. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. If you wish to cancel your booking after we have issued a confirmation invoice to you, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Book onlineand enter your Flying Club number under the "Bonus Programme" option. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. accommodation only), the financial protection referred to above does not apply. Reliability and assurance:A complimentary 24 hour roadside assistance service anywhere in the UK, the USA and most countries throughout the world. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex But if you need more help, just give us a call on 0344 472 9646. Virgin Atlantic policies | Virgin Atlantic help centre If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. This can be arranged whilst rebooking or afterwards in Manage my booking. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. Pre payable State/Local Taxes and Surcharges. In any of these circumstances no refunds or compensation will be paid to you. 13.3. Car 9.4. We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. European Union's Regulation (EC) No 261/2004, Our recorded Flight Information telephone line: +44 (0)344 209 7770, Airport information boards (where they are under our direct control), To hold a telephone reservation at the quoted fare without payment for 24 hours, Cancel a website booking within 24 hours without penalty. Offer valid at participating Enterprise locations in Europe and North America. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. Flexible no change fees policy | Virgin Atlantic USA car hire Terms and Conditions | Virgin Atlantic Holidays Customer support | Virgin Atlantic Holidays FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. In addition to the relevant embassies and/or consulates, information can also be found on the following websites: FCDO (https://www.gov.uk/foreign-travel-advice), NaTHNaC (https://travelhealthpro.org.uk/), Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein), GHIC: (https://www.gov.uk/global-health-insurance-card). There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. 13.4 We are a Member of ABTA, membership number V2043. For a 7 night holiday please search for 8 nights. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through. 2. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to feedback.backhome@virginholidays.com; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. If your baggage doesnt arrive on the belt it is absolutely essential that you make contact with one of our airport staff or representatives and file a report (sometimes called a Property Irregularity Report or PIR) before you leave the airport. Cookie statement | This flight will be operated by our partner, Delta, and will occur daily. Occasionally, things do not go as planned. Terms and conditions | Virgin Atlantic 8.5. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. Please check https://uk.usembassy.gov.3.3. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. Follow the link for more information on our overbooking policies. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Remember that the lowest fares have less flexibility. We value our employees and customers as much as a member of the family. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. Virgin Atlantic People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. The information data and material ("Information") contained in this web site ("Web Site") has been prepared solely for the purpose of providing information about Virgin Holidays Limited ("Virgin Atlantic Holidays"), its subsidiaries and partners and the services that they offer. From time to time we may offer different fares. 2022 Virgin Atlantic Airways Ltd. All rights reserved. Bookings made by credit card or debit card no longer incur a fee. Our site uses cookies for various reasons. By continuing to browse you agree to our use of these. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. 3.1. You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. 10.10. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. 9am - 6pm. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. 15.8. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). Changes to website 7. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Pregnant women may be required to provide medical documentation confirming fitness to travel. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. We reserve the right to decline any booking that is conditional upon any special request being met. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. You can transfer your booking to another person, who satisfies all the conditions that apply to the booking, by the lead name giving us notice in writing at least 7 days before departure. Book a Flight + Hotel | Flight & Hotel Packages | Virgin Atlantic 8.4. Rentals on consecutive days without a flight in between will be considered one rental. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. 5.3. Sometimes however, things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. For example, the lowest fares have to be booked well in advance. 9.3. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. Looking for inspiration? Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Contingency Plan for Lengthy Tarmac Delays. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. If you need flexibility, make sure you pick a Ticket type which If you book arrangements other than a package holiday (e.g. Refunds | Conditions of carriage | Policies - Virgin Atlantic The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 7.8. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. 15.1. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). You can book online directly with Hertz. By continuing to browse the site you are agreeing to our use of cookies. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. 1.4. Opening hours Monday to Friday. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. We reserve the right to cancel your booking. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD 10.9. Do check before you book and regularly before you travel for updates as the advice can change. There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. Car hire was with Virgin but couldnt get through on the phone. Changes to terms and conditions 6. 2 weeks before departure. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. All rights reserved. All cancellation charges become payable by you immediately upon confirmation of the cancellation, in accordance with clause 9.1. These Booking Conditions may be varied by us at any time and at our sole discretion. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. This rule also applies to marriage or maiden names. Points cannot be earned where a corporate partner's policy preventspoints being awarded. 12. Most countries now require passports to be valid for at least 6 months after your return date. Refund Policy - Virgin Atlantic When you use thepremium limousine servicesof SIXT ride (Business & First Class). In such instances, your contract is with them as the Principal provider of your holiday arrangements. 10.8. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday.
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