Different size and properties to the advertised item. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. If you do not want to consent to this use, please do not contact us other than by email. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. The remaining balance will stay on your gift card. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. : April 10. Some of our items do come back in stock, so keep checking back! Do not order from them. The order was meant to be Christmas gifts for my daughter. Give us a shout on the Contact Us form. Still cant see it? Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Once the day of truth. This email was sent October 24, 2022 12:02pm. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. I'm sorry to hear about the issue you had with your delivery. Don't buy this dress! FAST, TRACKABLE & COST EFFECTIVE using the returns portal. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. Wow. A weird combo that has accrued a cult-like following over the last few years. Nasty Gal Customer Support Rated Extremely Low. Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. Kind regards, We dont offer exchanges, but you can return your package and order again. If the order doesn't get amended and this happens. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! Garbage ability to fix a problem. Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. We need your email address to verify that your review is genuine. Is this your company? Looking forward to your reply, speak soon. Bad quality, bad service and bad experience. You'll no longer receive an invoice in your parcel. They would now intentionally be sending this package to the wrong address. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Reached out to customer service ad was told to keep waiting. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! Absolutely horrible. I also had my bank account of my social security money drained, do to fraud by someone. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. Please rest assured that we remain committed to the best possible service for our customers. " Thanks again, great service! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Once you have processed and paid for your return in the portal you're ready to post it off! Select your preferred return option (Print returns label at home or in store options). Anyone can write a Trustpilot review. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Download the app for an exclusive extra 20% OFF*. The first thing to check is have you had your dispatch email? The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. WORST customer service I have ever seen in my life and I literally work in customer service. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. Extra 10% Off | Nasty Gal Promo Codes. I ordered a snowboard jacket and pants. So lovely and understanding! 60% Off Sitewide Sale (Nasty Gal Coupons) . Desired outcome: I dont need to wait when it says 4-7 days shipping. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. When returning a parcel please follow the process below. The quality of the products compared to these low-prices is excellent. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Took minutes. I have the dress away, wasting about $57. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. One, I didn't want to return my order and 2, my money is not in my account. A person emailed me and said they had changed my address and I should get my order within the next day. This complaint was posted by a verified customer. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready. Keep an eye on your return tracking. It might be okay to wear out to dinner and that's it. X. I can't see the refund on my bank statement? Replies to negative reviews in < 24 hours. Is this your brand on Milled? Were sorry but the Twitter customer service contact channel is no longer available. Now I have an event to go to with no shoes. I had to leave the dance floor and tie a sweater around my waist. Make sure youve entered it in the Redeem Gift Voucher box at the checkout. And boohoo. Email sent: Aug 19, 2022 12:06pm. (and shes lookin better than ever). Select your preferred return option (Print returns label at home or in store options). I am aware there was a storm and that delayed delivery to Ireland. AGAIN, in a size 6! The refund may take up to 7 days, this is the banking process and not something we can speed up. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. Would give 5 stars but half my order didn't arrive. X. I was helped by Lemuel R. quick and helpful responses! I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. sadly i only received one item from it, on the depatching email it says all items are shipped. I have read numerous reviews about people's orders going missing. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. Just visit the Nasty Gal website and place your order. She threw in a joke, too, which set the tone for my day. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Floral Embroidery Detail Wrapover Mini Dress A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. I'll never order from them again. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. Items must be unworn and unwashed with the original labels attached. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. I've had a look at the order and can see this was placed in December. I was blown away when it arrived this morning! Your refund will be processed as soon as we get your items back. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). Love all my items. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. Take care x, Wow what an easy and helpful on line customer care service. Log in to the returns portal. This is the correct refund that has been processed. And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). Your return gets processed by our returns team and your refund is then processed. You have also been charged 2 for the returns fee. Will definitely be ordering again especially with such a good customer service team! The price is very affordable! You can track your order at the top of this page using your order number from that email. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. Jessica *Please note that Apple Pay does not work on the Nasty Gal app. Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Retailer website will open in a new tab. Youll need to place another order or return any unwanted items. Someone please help - this is not right. She hung up and got rid of my email. I've been trying to get a refund after returning an order over 7 months ago. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. My order was send and received in the time frame specified and the item was as pictured on the website. returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. In a matter of two hours, the dress started falling apart. If you know your password, log into your account using your current password. You can then contact them to arrange collection or to schedule a new delivery date. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. EVRI QR code : H00JVD0002464799 You can wait for your package to come back to us and we'll give you a full refund. We use dedicated people and clever technology to safeguard our platform. Download the app for an exclusive extra 20% OFF*. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. Dont waste your time. I have 3 missing package from FedEx! I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! So helpful and friendly.
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