Sherri Gardneris the Assistant Editor for TripSavvy and has been with the company since May 2018. Whether the company is primarily struggling with the national labor shortage, delayed staff trainings or physical considerations such as supply chain issues impacting particular staterooms remains unclear. Payments can be made in My Viking Journey. (Dave Kettering/Telegraph Herald via AP) A Viking river cruise ship heading . Are you just speculating, or have you read something? Talked to Viking and they insist they were done. Cancellation/refund Local News | The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Fully refunded were also all prepurchased through Viking packages and services. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Cruise lines want happy TA's as they can refer to them a lot of business. I even took a picture at night showing the lighting from the ceiling. Even after appeasing the U.S. Maritime Administration by leasing a charter from Louisiana-based Edison Chouest, Viking had to deal with federal appeals filed by competing cruise companies. Im also still annoyed at Vikings policy that full payment is required so far in advance. Even more so I hope for North America that the choice of several operators with - for you - favourable terms and conditions will remain after this crisis is over. TA's have no problem getting better terms. The couple has pictures in Paris, Vienna and places around the world. Best New Cruise Ships and Itineraries for Alaskan Cruise! When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. For sale: A green thumbs house on Summit Avenue (with a conservatory!). Slovakia as well?! Bookings made by September 30, 2020, receive USD 2000 pp in shore excursion credit plus USD 1000 pp in OBC . Historic Wittenberg, home to Martin Luther. Any positive case adds to our count, anyone who needs medical attention takes the personnel away from the locals, be it river cruiser or mountaineer. Local News | This may help protect your travel investment, your belongings and most importantly, you, from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Poseidon Expeditions is the latest addition to this list after a March 17 statement announcing that seven polar voyages are canceled for the summer. Please note that Viking is in the process of notifying guests about these changes to the Viking Health & Safety Program, as well as updating specific requirements for all voyages across documents channels, including on MyVikingJourney.com. 0 INTRODUCTION Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose I did end my post by wondering if it made a difference that we had a TA dealing with Viking for us. Passengers have said their consolation letter or on-board experience seems to raise the possibility of all three. It might just push us to get a cash refund now and look for someone else. Read Also: Which Cruise Line Is Best For Kids. The ships will sail everywhere from Antarctica to the Great Lakes to Ireland and Norway. Are there computers, or should I bring my laptop? The price has shot up quite a bit from what we paid. By In 2019 the parent company created the brand Viking Expeditions, with a newbuild fleet of two small-sized expedition vessels Viking Octantis and Viking Polaris , plus 2 more same-designed units. Viking has had OUR money for over a year, and still hanging on to it. @garlinnin view of the fact that the Rhine River and the Danube River are lowandthe situation on the Rhine and Main are uncertain as regards Christmas markets, it would be more sensible for Viking to call off the Grand European. However, due to ongoing travel restrictions in Europe and the USA, as well as Canadas and Australias ban on cruise shipping, Viking canceled the entire 2020 program in mid-August. Viking took care of all the details. Viking is still trying to figure out what they will do about rescheduling cruises for that year. That mountain hut in the Vosges mountains is getting more attractive by the day, though. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Frederick Melo was once sued by a reader for $2 million but kept on writing. Viking River Cruises. Our money was refunded by Tuesday. At anchor off Falmouth, I almost could have sworn I was in Bermuda due to the blue skies, calm waters, and sail boats bobbing in the bay. 10 Best Alaska Cruises for 2022! We will be doing the Rhine in December on Crystal. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I feel a TA may have more influence speaking to Viking, in that they represent MANY customers, while an individual calling for themselves represents a single customer. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Even though the service is great on the ships as many thousand past cruisers can attest. as I mentioned, the earliest we would be able to cruise if we don't end up doing our Oct '20 one is fall of '21, if there are any left, and at that point, Viking will have held my whole full payment for over 2 years. Others said their trips were roughly half full, carrying about 200 passengers. Jillian Dara is a freelance journalist and fact-checker. PDF BOOKING CONDITIONS - Viking River Cruises Frequently Asked Questions | Viking River Cruises February 28, 2022. Stay current with special offers, news and destination-focused content. Entire boat trips planned from St. Paul in July and August were canceled this summer, and interior work aboard the ship has apparently continued right through the first departure from St. Paul toward St. Louis, Mo., on Sept. 3. We canceled our Viking Oberammergau cruise for September the week that our final payment was due. Has anyone cancelled their Viking River cruise? Im just not sure what will happen to Viking if this hold on river cruises is prolonged. I didnt want to ante up that large amount of cash knowing that it could not happen as planned. In 2017, Prochilo booked a Rhine sailing herself with Emerald, only to find "very low levels" of water. Local News | February 25, 2022. Norwegian Cruise Line Holdings also announced that they would remove Russian and Ukrainian ports from 2022 itineraries across their brands, including Norwegian, Oceania Cruises, and Regent Seven Seas. So far Passau and Regensburg are still a "go" but Vilshofen is in the county of Passau which is above 1,000 and has to go into strict lockdown. However, we will continue to provide testing if a guest reports symptoms, requests a test, or if our Medical Team deems necessary. I have to correct this mistake. For anyone who has China on their bucket list, Viking offers a great way to see many of the major sites in one trip. The page you were looking for may have moved, been deleted or does not exist. Just return your expired voucher to Viking. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. 2023-2025 RIVER CRUISE AND AIR SAVINGS: Offer applies to bookings made from April 1-30, 2023. The health and safety of all guests and crew at The Scenic Group continues to be at the forefront of all decisions, a spokesperson said. Frohnert, a world traveler who is Irish by birth but has lived in the U.S. most of her life, had planned to fly to New Orleans and travel back to Minnesota by water for what she assumed would be her final voyage. Read Also: What Does The Average Cruise Cost, Norwegian Cruise Line is removing planned stops in St. Petersburg from its 2022 sailings due to the escalated situation between Russia and Ukraine.. It is best for everyone. Also Check: How Cold Is Alaska Cruise In July. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. Germany is locking down for unvaccinated but stores etc. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels - but the truth is the risk is always present. Ward 1 convention ends in walk-out, no endorsement after grueling 9 1/2 hours Poseidon Expeditions Cancels 2022 Russia, North Pole Programs. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. (Per the woman I spoke to when cancelling the cruise.) They also invited their good friends Deborah and Alvi Blankenship. Harvey Wasserman and his wife Arleen have always loved to travel. $25 Deposit offer available on all 2023-2025 Viking River Cruises. Viking is still trying to figure out what they will do about rescheduling cruises for that year. On your scheduled departure, we must operate at a reduced capacity as we continue to ramp up service. You May Like: Where Does Norwegian Cruise Lines Sail Out Of. I understand your point. 2. On September 12, 2023, departs Longitudinal World Cruise II . By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Better to stay at home. In the same post, the cruise line's holding company, Carnival Corporation, stood by Ukraine in light of the attacks, declaring, "We stand for peace.". Get our travel tips Delivered to your inbox. Stay current with special offers, news and destination-focused content. TheViking Mississippiwas not located in the storms path at the time, and all guests and crew are safe. Bumped customers have been offered full refunds or vouchers equivalent to 110 percent of what theyve already paid so they can book at later dates. Shorter itinerary segments are also available for booking, including the 119-day Viking World Horizons 2022 that visits 49 ports in 22 countries. Funky Fusion FoodsJ, November 19, 2021 in River Cruising. "Update: Cruise Lines Cancel Ukraine and Russia Calls." Her work has appeared in Travel + Leisure, USA Today, Michelin Guides, Hemispheres, DuJour, and Forbes. Couple fights to get full cash refund on $15K Viking River Cruise :Crystal Cruises is reportedly shutting down US operations, With unrest in Eastern Europe, we have adjusted our voyages, President Alberto Aliberti said in a statement. And Hungary? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Learn what to expect if you decide to cancel your booked sailing, rather than waiting to see if your cruise line cancels it. 3. jAi Guests will enjoy these unique and rarely visited destinations and immersive shore excursions to take in the rich cultures and breathtaking vistas of the Baltic.. MSC Cruises, which had four ships scheduled to call in St. Petersburg beginning this May, announced it had suspended all Russian stops and was in negotiations for possible alternative options, including Stockholm, Helsinki, and Tallinn. So May 20th now. If it hadn't been a trip we really wanted to do, would not have done it. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In mid-July 2020, Viking Ocean announced the companys Viking World Cruise 2021-2022 planned for MS Viking Star. Special Cruise Savings | Viking River Cruises Exploring the World in Comfort | Viking River Cruises If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday Friday, 6:00 AM 6:00 PM; Saturday and Sunday, 7:30 AM 4:00 PM, PT. The longer/71-day itinerary visits 33 ports . Another record in daily infections reported today by Reuters. Boarding the Atla in Regensburg on November 28. Sounds bad, here is one report: https://www.euronews.com/2021/11/24/slovakia-becomes-the-second-european-country-to-go-into-lockdown-as-covid-cases-surge. Aaron, so far its only Bavaria and Saxonia. Viking Saturn will officially be named in New York on June 6 by its godmother, philanthropist and chairman of the Metropolitan Opera Ann Ziff. We need twin beds; is this possible? The first Viking River Cruise I took was the Rhine Christmas Market Cruise with my sister. I tried doing as you said and they wouldnt budge. How long did they tell you it would be before you actually received your refund? Now we worry Viking will not be solvent enough to refund us if we wait too long to request it. I hope not. I believe the 125% FCC is for bookings through the end of April. Regent Seven Seas had particularly significant plans for Russia this year, with several stacked itineraries, including the Solovetsky Islands, Arkhangelsk, Murmansk, St. Petersburg, and Odessa, Ukraine. But, again, this policy of full payment due with a very short time frame is costing us money we should have. With today's news of Slovakia being in lockdown for the next two weeks, one has to wonder if the lines that haven't already cancelled the season should cancel the season. %PDF-1.6 % Featured review. The new ship is currently scheduled to start operations with a Viking World Cruise 2022-2023. I realize it's too late if one already agreed to pay over a year in advance, but when booking future cruises with Viking, insist on a different final payment due date. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Atlas Ocean Voyages, a luxe expedition cruise line based in Florida, is adjusting two of its late-summer Baltic itineraries. This policy in itself is really really pushing me away from Viking, and we had really been eyeing them up for an Australian cruise. Posted November 19, 2020 (edited) Update now posted on Viking's website - all cancelled until end Jan 21 + other in later months due to regional issues. Stay current with special offers, news and destination-focused content. Here you can compare all Viking cruise ships and their itineraries, destinations, and departures dates. Not yet, I am trying to get in touch with my Agent right now. "It's disappointing because St. Petersburg is one of the crown jewels of the Scandinavian itineraries," said Frank Del Rio, CEO of Norwegian Cruise Line Holdings, during the company's earnings call last Thursday. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Unlike some other cruise line FCCs, these are fully transferable so if you decide not to use it yourself, you can give it to someone else. The river is busy-ish, German and international ships. The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. It would be, quite frankly, ridiculous. Viking said the news just came out and they are evaluating and to watch for email. I wouldn't think so. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. The final balance is due based on offer at For now, travel is about armchair exploration and planning for better days ahead. Viking River Cruises Cancellation and Refund Policy Yesterday was 22 days so I called. So I already received credit back for my deposit. Main downstream from Wrzburg, Rhine and especially Moselle are better places to be. Travel Protection Plan | Viking River Cruises The ship has now begun sailing with her first guests, but we are still putting the finishing touches on the overall experience and refining the itinerary, the letter continues. Announcing Our 2023 Cruisers' Choice Award Winners! It's been observed again and again, despite what Viking initially tells you. The law requires vessels traveling between U.S. ports to carry U.S. crews and to be U.S.-owned, U.S.-registered and U.S.-built. Russia has banned UK airlines from its airspace in response to the UK doing the same for Russian carriers as part of a raft of sanctions slapped on Russia in response to its aggression in Ukraine. You may also contact us by phone at 1-877-668-4546. I think that Crystal canceled all remaining cruises - smart move as there isn't "enough" to see with VIE out of the game. The luxury river cruise line, Scenic, scrapped all of its 2022 Russia cruises. Fares started from USD 45000 per person with double occupancy. Royal Caribbean Group released a statement canceling stops in St. Petersburg for summer 2022 sailings for all its brands, including Royal Caribbean International, Celebrity Cruises, and Silver Sea. countries, Click this link to navigate to the Find A Cruise page, Do Not Sell or Share My Personal Information. Quite frankly, at this point in time, if I was booked on a river cruise and flying from the US, I would cancel it and come over on a land trip to stay in a mountain self-catering place with food and drink. Where Are Norwegian Cruise Ships Registered, When Is The Best Month To Cruise To Alaska, How Much Are Drinks On Viking River Cruises, Do Mississippi River Cruises Have Casinos, Where Do Cruise Ships Dock In Reykjavik Iceland, What Cruise Line Goes Around Hawaiian Islands, announcements from other cruise operators, banned UK airlines from its airspace in response to the UK doing the same for Russian carriers, Crystal Cruises is reportedly shutting down US operations, Where Does Norwegian Cruise Lines Sail Out Of, Kings Bay Scenic Cruise From Crystal River, Are Gratuities Included On Viking River Cruises. Low Water Levels Cancel Cruise. Rivers. On 11/19/2021 at 4:29 PM, Funky Fusion FoodsJ said: 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. All except $100 future cruise credit each. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. When I called just to inquire about this, I was told the first available trip was actually in 2025, because everything earlier was fully booked., In other words, Viking wanted to keep our money for three more years, after already having it for almost two years, said Pletcher, who instead demanded a full refund. The 138-day itinerary visits ports in 28 countries with overnights in 11 port cities. ", "Cruise Lines Cancel Scheduled Stops in Russia, Ukraine. "Norwegian Cruise Cancels Sailings to Russia, Ukraine Ports." That $300 was not given as FCC but simply lost. Further details can be found here. Itappears the rule at Viking is that if you are a TA or speak with the right person the policy is changed. Speaking of lighting, the bathroom lighting was spectacular. Viking River & Ocean Cruises | Cruise Ship & Fleet Overview will apply to such cancellation or amendment and you will be provided with the options set out in clause B.2.1 in these Booking Conditions but no other compensation will be payable. We are currently on this ship, wrote passenger Dean Siddons on the Facebook page, during a trip to St. Paul on Sept. 15. For your convenience, Viking offers a Travel Protection Plan. Most cruise lines have enacted extremely fair and lenient refund policies for the time being. Spent over $13K for a Viking River Cruise and an extended stay in Paris. If, or rather when, we cancel that one, if we take the FCC that the offer at that time to rebook something later, it's not inconceivable that they would have held our money for up to 3 years!
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