This can be causes by it being knocked while it was turned on. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Humax say that the failure rate is within industry norms, but they would, wouldn't they. We followed the user guide instructions and Googled every possible solution without luck. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. I'm happy the new box is working well. 01-05-2019 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. TalkTalk is sending a new TV box. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 14-12-2020 Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 04-04-2020 They are known for gradually dying like this.
Latest box versions - YouView Support Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Some would say that yours has done well to last three years. 04-04-2020 Thank you so much. please let us know how you get on with a4K recording.
BT freeview stuck on "loading" - YouView Community 04-04-2020 Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Thats not meant to happen. Thanks. YouView TV Ltd 2023. The broadband blue light isnt coming on either. Sign in or register to get started. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? We use cookies on our website. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Hi John. mode 4 (interenet reset keeping recordings) are the ones to consider. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. on Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 05-07-2022 Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 12h01. Thanks, are you saying that you think the hard disk has died then? At that time, I switched it off and left it unplugged for a minute or two. The guide works fine, as do the catch up players. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box.
The third one might be fine. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 20h29. Any advice would be appreciated. When I powered it back on, it seemed to work again. OpenReach engineers to the house. - edited There was a factory reset, but keep recordings option, but this failed. on Any suggestions/information gratefully received. Myview recordings and scheduled does the same. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. If youre using Powerline adapters, make sure these are connected also. Thanks. Check here: https://community.bt.com/t5/notes/privatenotespage, on Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on on Mine has just started doing the same thing. It is described at.
01-05-2019 Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. It also failed any recordings set up remotely or more than 24 hours in advance. 17h05 Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The hard drive sounds like its trying to do something but nothing happens. 23-04-2019 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. If this does not do the trick, then your device may be due for a software update.
Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 04-04-2020 This site uses cookies. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. BT TV. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 15-12-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I would still be inclined to get it replaced under warranty. 14-12-2020 We haven't changed anything. When I powered it back on, it seemed to work again. Until I saw this thread, I was blaming that for this symptom. In the latter two cases, a message on-screen literally says sorry, selected option failed. 12-04-2020 Thanks for your time and help. My YouView box no longer starts up.
How do I reset my BT TV box? | BT Help - BT.com Worked fine until last night. I'm really glad to hear you've received the new box and all appears to be well. The different options available are displayed below. Hi John. Turn the power on using the switch found on the back of yourbox. All rights reserved. Ive made quite a few recordings, although none in 4K yet, all with no problems. Yes everything seems to be working correctly.
14-12-2020 Then find your instructions below. I think that hardware failure is a possibility. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Internet/USB Recovery, delete recordings. 17h16 Re: YouView+ UHD box stuck loading and needs full factory reset. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. YouView box not booting. Remember all of your recordings and personal data will be deleted. http://videos.youview.com/support/maintenance_mode.pdf. I've sent you a Private message explaining how you can contact the forum moderation team. 16h55. If you're not and you don't, it's time to go shopping. However, this time, that remedy does not seem to work. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Are you currently in a TV contract with BT ? If youd like to join in, please sign in or register. 06-05-2019 Hi, im hoping someone can help me please. 17h07. For help with your TalkTalk TV box, channels and apps. Update: Looking at some of the advice on this site, I have tried some of the reset options. 04-05-2019 YouView TV Ltd 2023. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Me too, on my DTR1010. Instructions for doing this can be found here: Mine has just started doing the same thing. Are you familar with perforing maintenence mode resets on Youview boxes? If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. 02:48 PM, on If it does then you have the original Humax DTR-T1000. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Very happy. You would be indeed wise to get your money back. Which youview box model is it ? Luckily I managed to watch other recordings on catchup. 15-12-2020 On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Go to the Information & Reset sub-menu. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Sign in or register to get started.
Box stuck on Loading YouView Community I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 01:40 PM.
01-05-2019 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Go to the main menu by pressing the blue Home (or YouView) button on your remote. The broadband still keeps dropping. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account.
You view box stuck on loading page - BT Community Post back and let me know. It is strange because the catch up players work fine. Factory reset, delete recordings. With regards to the non loading, this is normally a sign of a catastrophic failure. A YouView Box FAQ. There are various different levels of reset modes 2 (factory reset keeping recordings) . If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Read our cookie policy.
Stuck on loading - BT Community I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Visit our full contacts page here. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Update 2: Have tried software reset (recommended) and both factory reset options. on This site uses cookies. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. 17h30. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. I've tried that about 15 times now, to no avail. Ive done a factory reset to no avail, any ideas? I'm with PlusNet fibre using a TalkTalk box. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 06-05-2019 You may be able to change the hard disk inside. It just seems to get stuck on the YouView loading screen forever. 10h41, on on My box has a repeat problem. 02:18 PM. You may be able to get it working again by going into Maintenance Mode and performing a reset. Hi@SiGreenwood Did you receive the new box OK? Only change is that I had to switch channels on broadband recently. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. This first happened about a week ago. 04-04-2020 Cheers . This happened to me a couple of weeks ago. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. . We have a tv contract with bt. It took 2 full resets before the box started working again. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. If you look on the public YouView forum, there may be posts there showing you how to do it.
YouView Box Hard Drive Replacement - Ionic Industries It is a bt youview box. If you're a BT TV subscriber with an active BT subscription, BT will replace the box.
Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk The factory reset keeping recordings worked! 14-12-2020 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Release both buttons a few seconds after the BT logo appears on the TV screen. 10h40. 04:00 PM. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Hi, thanks for your reply. Hi, no I don't have a subscription.
Using Maintenance Mode - YouView Support All rights reserved. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. / 3.3.168: Complete: BT: Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. We have a tv contract with bt. With regards to the non loading, this is normally a sign of a catastrophic failure. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . (Although i'm not sure why the drive would affect the 'settings' menu)? Switch power off by removing the power cable. All rights reserved. on If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. 21h23, on Your account is set up as TV store only and a TV account should be set up as multicast. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. The aerial cable is securely connected to the Aerial In/Antenna In port. My YouView box no longer starts up.
Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce I've got a load of recordings I can't access. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Worked fine until last night. on Either way, the box is effectively dead. Hi, my youview box is stuck on the loading page. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. The box light will turn blue, Press the button on the top of the box. on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. YouView TV Ltd 2023. Hi@SiGreenwood thanks for sending over your details.
I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) If so have you had a chance to test it yet and with large recording on in 4K? I take it you arent on a YouView contract with Plusnet, or you would have their box? As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Welcome to the Digital Spy forums. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 9h11. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. p.s.
Box stuck in nearly ready - YouView Support I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Do you have a current BT TV subscription? I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Already know your box model? Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. 04-04-2020 on Press and hold the reset button on the right-hand side of the box. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. on I'll let @JohnC2 as he isn't in the office today. I am now trying a full factory reset.
BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. If you want to continue, just enter the numbers shown on the screen . The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? p.s. Factory reset, keep recordings. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You do not have permission to remove this product association. .
youview box trouble Digital Spy 14-12-2020 Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. More info. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. I've tried all the options on Matainence Mode and get an error all the time. Youview box used to work, no problem with other gadgets. I will also have had a BT Youview box from BT just under 6 months now. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 16h45. 13-04-2020 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. (Yes, I have pressed the 'Me Too' button.) You'll now see a warning screen. Model number 91-00438. 03:09 PM. This first happened about a week ago. Need help with these connections?
Solved: YouView box not booting - TalkTalk Help & Support YouView TV Ltd 2023.
My BT TV box has stopped working or keeps freezing | BT Help Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(.
17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 9h42. 04-04-2020 Me too, on my DTR1010. YouView+ UHD box stuck loading and needs full factory reset. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. 20h56. 17h17. on Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 01:04 PM, on
Question - Help for a frozen Humax Youview DTR-T1000 box on
Youview Box stuck on please wait Digital Spy The YV persistently tells me it can't connect to the internet. Until I saw this thread, I was blaming that for this symptom. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? All rights reserved. The new box should be with you on Monday. Unplug and reconnect power to yourbox.
on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We know how important recordings are so we do offer options to keep your recordings.
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