department of housing complaints nsw

Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Complaints about social housing - NSW Ombudsman Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). They should have a complaint process for you to follow. Also, the Registrar does not handle appeals from decisions by registered community housing providers relating to an individuals eligibility, priority or entitlement to housing. private universities for example, Australian Catholic University and University of Notre Dame. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. We can only handle complaints about Sydney Water and WaterNSW. east. Make sure you have a pen ready to write down the job reference number for your maintenance request. please see our fact sheets in the top right of this webpage. The following list of links that will help you find the right place to make a complaint. You will need to give the event number to Maintenance Line staff when you call to request a repair. You can ask someone such as a family member, friend, or community worker to help you or to submit the complaint form for you. NSW Department of Communities and Justice (DCJ), child protection and family support services, out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC), Aboriginal Land Councils local Aboriginal land councils and the NSW Aboriginal Land Council. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. If this is the case, we will contact you to discuss the issue, before taking further action. Contact us - Communities and Justice Contact theHealth Care Complaints Commissioner. You can call us for advice about whether your issue is something we can help with. We cannot determine liability, order payment of compensation or change a decision made by NCAT. Housing and homelessness launch. Its website should have information about complaints or you can ask its staff about how to make a complaint. You can also help another person to make a complaint. Complainants who remain anonymous are not afforded feedback regarding the outcome of the investigation into the matter raised. An online form is available where the provider is registered under the NRSCH. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. how you would like us to help you provide feedback or make a complaint. Our priority is to respond to complaints within 20 business days unless it involves a complex matter or requires specialist investigation. If you signed a contract of purchase between 11 November 2022 and 15 January 2023, you can claim a refund of the stamp duty paid through the Revenue NSW website until 30 June 2023. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. Department of Communities and Justice (DCJ). Understand what housing help you may be eligible for, including social housing and private rental assistance. Phone: (02) 8836 0000 [email protected] First Floor - Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830 Complaints. Community Housing Innovation Fund (CHIF) Find funding programs to help deliver social and affordable housing across NSW. Your rating will help us improve the website. You can either write (a letter oremail), telephone, or provide your feedback over the counter. The Registrar has a staff member designated for receiving and documenting all information, enquiries and complaints received, Information, enquiries and complaints can be provided verbally or in writing, Verbal complaints are written down by the staff member taking them, Written complaints are responded to as soon as possible, Complainants may get an advocate to help them when making a complaint, All complaints about community housing providers made to the Registrar's office are assessed and actioned accordingly, If the information or complaint falls outside the Registrar's jurisdiction, an appropriate referral will be made. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Here youll find helpful information on becoming a DCJ Housing tenant and how to maintain your tenancy. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to report maintenance issues and request permission for home alterations If you're not happy with our decision or the way we handled your complaint, seeComplaints about the NSW Ombudsman. First Home Buyer Choice. Read more about making a public interest disclosure (whistleblowing). tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. You should firstly contact the staff member you were dealing with, or the staff member's supervisor. You can submit an appeal using the online appeal form located on the HAC website. not knowing what support is available. You can also write to your local DCJ office. If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. Please don't include personal or financial information here, DCJ Complaints and Feedback Management Policy. Anonymous complaints are only investigated in special circumstances. If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. Check complaints we handle to see a list of who can handle your complaint if we cant. Call: 02 9286 1000 Email: nswombo@ombo.nsw.gov.au Visit: www.ombo.nsw.gov.au Post: Level 24, 580 George Street, Sydney NSW 2000 Allegation of misconduct Contact the manager of your DCJ contract manager: The Registrar's office can only investigate complaints about community housing providers that are registered under the NRSCH or the NSW Local Scheme. A community housing organisation, housing association or housing provider: you need to contact them directly. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue. You may wish to contact the Assisted Boarding Houses Team to provide comments, enquiries, complaints or feedback. promise to improve our policies, procedures or systems. We cannot handle complaints about services managed by federal government agencies, including: We can handle most complaints about local councils in NSW. Make sure you also include: While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. PDF Community housing related complaints (general) Fact sheet If you work for the government (including local government) and your complaint is about serious wrongdoing in your workplace, see Making a public interest disclosure (whistleblowing). Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. You will be asked to provide details of the damage and when it happened. provide you with further explanation of a decision that has been made. child protection services. Just let us know: We cannot provide you with legal advice. Direct a complaint about a DCJ funded contract to the relevant DCJ contract manager. Registrar of Community Housing Locked Bag 4001 Ashfield BC 1800 Our email is registrar@facs.nsw.gov.au Our telephone number is 1800 330 940 How we handle complaints and enquiries What can I expect to achieve from making a complaint? For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. You can ask someonesuch as a family member, friend, or community workerto help you or to submit the complaint form for you. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. We will endeavour to respond to queries at the point of escalation and preferably within 72 hours. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. Complaints about social housing factsheet - opengov.nsw.gov.au Alternatively, you can contact your localCommunity Services Centreto make a complaint. Your feedback is important to us, whether you have a complaint, a suggestion or a compliment. For complaints about private health insurance, contact the Commonwealth Ombudsman. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. HAC is independent and can review FACSs decisions and recommend changes. nsw.gov.au or ring 1300 HOUSING (1300 468 746). An important function of the Registrar of Community Housing is to investigate complaints and other matters in respect of community housing providers that are registered under the National Regulatory System for Community Housing (NRSCH) or the NSW Local Scheme. We can finalise most complaints within 30 days. If you need help with your complaint, see Get help making a complaint. Contact the Telecommunications Industry Ombudsman. If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. Making a complaint is free. This includes: Read more about complaints about community services. Open all What can you give feedback or complain about Antisocial behaviour complaints Other complaints Positive feedback Last updated: 22 September 2020 eTendering - NSW Department of Communities and Justice - Current Tender You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. We value all feedback, because it helps us improve our services. For a list of offices and contact numbers go to www.housing. If a complainant wishes to remain confidential or anonymous this request will be respected and the complaint investigated to the full extent possible, however the complainant will be advised that a confidential or completely anonymous complaint could at times inhibit the effective investigation of their complaint. Call 1300 652 488 to arrange a translator to speak in the language you need. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. Feedback and complaints | Housing.vic.gov.au If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. Tenants will be referred to Community Justice Centres for assistance when required. See Advocacy and Legal Services below. You will need to give as many details as possible about the problem that needs repairing when you call. Courts and tribunals are separate from Government. NSW Ombudsman* The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. They're also able to make decisions on the spot about what needs to be done. Housing Complaints, Appeals & Feedback: Home In Place We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. refuges for women, children, men and families. Housing Offices Coffs Harbour DCJ Housing phone the Housing Contact Centre on 1800 422 322, 24 hours a day, seven days a week When reporting antisocial behaviour, it is important to include all relevant information. These resources may help you when dealing with councils: For complaints about the general administrative conduct of councils, councillors and council staff, contact the Office of Local Government. For a step-by-step guide to making a complaint, see How . Contact us | NSW Land and Housing Corporation Contact the: We can handle employment complaints relating to public interest disclosures. You can accessour apology to the Stolen Generations. You can check if a provider is registered by searching the NRSCH National Provider Register or the NSW Local Scheme Provider Register. If you are concerned that this could happen, please let us know. If the issue is between residents, owners, or the owner corporation, there are four general steps to resolving it: Talk about it Speak to the owners corporation Use Fair Trading's mediation service Go to the NSW Civil and Administrative Tribunal. Argiri Alisandratos, acting associate secretary of the Department of Families, Fairness and Housing, says he wants the child protections system to be led by Indigenous organisations: You will be contacted by either the Customer Resolution Coordinator, the manager responsible for the service you complain about, or the managers delegate. We can support people with disability and Aboriginal peoples, and have information in easy English and other languages, see Information in other languages. The Police Assistance Line will give you an event number for your report, make sure you write this down. The NSW Civil and Administrative Tribunal (NCAT) may also be a way for you to seek to resolve any disputes. Tenants are best contacting their tenancy manager of their housing provider. We also cannot handle complaints about private health services and providers. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. For a step-by-step guide to making a complaint, seeHow to make a complaint. Enter a postcode, suburb, town, or address to find a local housing office near you. We can handle complaints about community services run or funded by the government.
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