doit helpdesk illinois gov

The email should contain supporting documentation for escalation. It looks like your browser does not have JavaScript enabled. Making another contact via the help desk or report a problem could further delay the process. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Please see the The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. A comprehensive listing of all DoIT services including security, hosting, and more. It looks like your browser does not have JavaScript enabled. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Happy Friday! Remember to get some exercise each day. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Grace B. Hou, Secretary. In the meantime, please keep trying to connect via Citrix. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Staff will respond to service requests during the published Business Hours. We are working through all the requests for assistance and will get to you as quickly as we can. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. These practices apply to text messages, as well. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Report all suspicious activity to DoIT.Security@illinois.gov. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. No password resets will be conducted over the telephone by DoIT CSC staff. Instead go to your account on the trusted website to see if your account needs any attention or additional information. State of Illinois Digital ID Login IDoIT (@IllinoisDoIT) / Twitter Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. If they are asking for information from you, be safe and exit the email or text. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Illinois Adoption Registry. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Increased phishing alert! Email: DoIT.Helpdesk@illinois.gov. Check out the Wi-Fi hotspot map to find a connection near you. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. For additional remote access details visit the Remote Work FAQs. Digital ID Registration and Recovery Many of you are approaching the time to reset your user password. Chicago: 312-814-DoIT (312-814-3648) Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) TTY Support Line: 866-277-5669 All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. You may have to clear cache/history or reboot the device a few times. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. http://www.office.com/. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Follow the procedures here. Chicago: 312-814-DoIT (312-814-3648) Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. This needs to be a reboot/restart from remote and not a "shut down". Visit our Site . Remain on Cyber Alert! Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Then follow the steps below for the download. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. There is no right to privacy when accessing or using this system or any of its components. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. IDHS Office Locator. Watch for communications written in broken English. FOIA Requests - doit.aem-int.illinois.gov Welcome to DoIT Identity Management (DIM). Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Cyber Best Practices document for more information on this topic. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Agency - Illinois TTY Support Line: 866-277-5669 Questions about State of Illinois Digital IDs? Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. User ID Revoked. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. IDHS Help Line 1-800-843-6154 It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. IDHS: External Illinois.gov Accounts Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. If your agency has a need for new employee setup, please submit those via Amy OConnell. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Remote Work Reminders - Collaboration Tools - illinois.gov Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Dont forget to mute your connection upon entry to the meeting. Many of you are approaching the time to reset your user password. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Be sure to explain you are resetting a password for the IDPH Web Portal. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Link to DoIT Health and Wellness. Webex may be a new experience for some and there are resources available to help users. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. For instructions on how to do that while working remotely, visit remote work FAQs. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Subject: Escalation Request - REQ Ticket # Provide the Incident number. DoIT targets to provision in accordance with Request Fulfillment guidelines. -Staff will escalate to management as required. As you transition to remote work, Webex and videoconferencing skills will become more valuable. The top tip when on a web conference is to mute your phone when not speaking. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Recover a Digital ID Did you forget your password? TTY Support Line: 866-277-5669 This needs to be a remote reboot/restart and not a shut down. This is especially true in our current remote work environment combined with heightened public health alerts. Remember rule #1 = mute your phone (microphone) when you are not speaking. Make the choice to maintain your health today to better enjoy tomorrow. For instructions on how to do from remote visit: remote work FAQs. Grace B. Hou, Secretary IDHS Office Locator. IDHS Office Locator. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. As always please consult with your doctor before starting any exercise. For more information visit the Remote Work Health and Wellness page. Catalogue2ollialu 1 9ailepos=022663 Springfield: 217-524-DoIT (217-524-3648) May 21, 2020Its important to take care of your health and wellness during this time. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem.
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