I did this immediately then got a response from Vinted to say the original 48hr window had expired and I wasn't entitled to further investigation. Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? They do not have an authenticity team however they INSIST your item is fake and block your account. Ie. Sold exact bag on Poshmark with no probleml had 2 sizesexact oppositeextremely happy buyersomeone at vinted is probably walking around with my bag ($500). List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Conclusion. Bought item, a week after dispatch courier's tracking 'froze' for ten days. Now, is this legal/safe/doable, concerning that the "agreement" will take place outside the realm of Vinted, or am I setting myself up for getting scammed by a buyer? Scan this QR code to download the app now. You will be refunded once the order is marked as cancelled on Vinted or once the seller confirms receipt of the returned package, depending on the situation. DO NOT TRUST THIS SITE. Purchased a dress which never arrived. They then only gave me 2 days to collect my parcel/raise issues before they close the case. How to accept a return. Besides, you may use your Vinted Feedback to help source your next top-selling product, manage customer satisfaction, and ultimately - make more sales! With Vinted you get amazing deals while you de-clutter your closet! Robot replies unless you keep pushing. I have nothing to hide just see the screenshot of the exchange between me and vinted how is. 13. Responding to all the feedback left from your buyers on Vinted, whether good or bad, shows you actually value their opinion and that you are here for them, not the other way around. Tap the (i) on your conversation screen with the member who left inappropriate feedback, then Report. On Poshmark all items over $500 are automatically sent to a Posh center to be authenticated before its sent to you. Listed on Mar 22, 2023 Tip for consumers:Dont use the buyer protection offers no protection! Request additional pictures too. Tip for consumers:Avoid it at all costs!! You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Imagine being bullied on the app, being called pathetic and cheap for returning a dress, reporting it to vinted and they declare that as long as another user doesn't use profanity language you should just ignore it. The worst is that 80% of users have replicas listed all over the platform and I guess it's just "what they decide". - Users without a photograph. The biggest one is that customer service is not great! fiery_mergoat 2 yr. ago Ok thank you I'll do that :) Natters_ 2 yr. ago I know this post is a bit old now so you have probably figured it out. Yes, they refunded my $6, however I am left out $4.15 with nothing to show for it! Any Size. Should you accept the return and refund request, the buyer will have three days to ship the item (s) back to you. Buyers seem mostly satisfied. Privacy Policy. I totally get it - I sell several items a week on vinted and I'd say about 30% don't hit the 'all ok' button. Products used:No didn't get no help from vinted. I asked for a refund and got nothing but abuseand VINTED couldn't care lesseven though I paid (buyers protection). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here are insights on how Vinted Feedback works, why your customer feedback matters, and some tips on handling feedback from Vinted in the best way possible! That's really shit. Ie. Don't risk it. Bought an item as Very Good Condition that had arrived with a significant stain. Paid $6 with fees/shipping. Got lectured by someone about where to buy packaging because their parcel arrived with a small hole in it. Looking back at sellers listing, the stain is visible (only if you are looking for it) and it is not mentioned in the description text - which I understand is against vinted policy. Some shoppers are very unreasonable. For more information, please see our Vinted is an unfair online selling company that do not deserve any stars at all. The seller never has access to your money until you "receive" and accept the items. Useful. Cookie Notice Otherwise things are going pretty good. If you're offered a partial refund, you can accept it, request a different amount, or suggest another solution, such as returning the item for a refund. your useless company, Tip for consumers:Vinted is siding with the scamming buyers, SELLER BEWARE! They need to force the seller to pay return shipping when an item is damaged. Claim your listing for free to respond to reviews, update your profile and manage your listing. When the actual courier had given me 5 days! Sold item and got feedback and got my money on my account and now after few days she wants to return item is this possible? Never again. Buyers seem mostly satisfied. You might be tempted to never buy from them, but they may have some good deals. I purchased a silver ring on Vinted an empty packet arrived. No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. Please illuminate me; and should you require any additional details I am happy to provide. In the Order Details section, click Refund. Request additional pictures too. ago More posts you may like r/discogs 2 mo. I normally use Royal Mail 2nd Class Signed For, and I go for the custom option on Vinted as I do not own a printer. DON'T BE SUCKED IN BY THEM, If you leave a negative review the seller does the same, it seems to be back to 20 years ago when on ebay sellers would leave a negative fb out of spite if they got it. Vinted, in my experience, is just full of these holier than thou types. Some sellers take a long time to reply or respond to offers or never do. This button will only appear once the order is completed. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Customer insights will help you understand customers and their needs more deeply. Came with 4 pulls/snags-a few big! The same goes for sellers with many positive reviews- they could be overpriced or not selling the best quality clothes. Partial refund. Currently I bought shorts described as very good. Vinted has a rating of 1.35 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Vinted ranks 68th among Used Clothing sites. My friend bought a few things and the seller sent her extras for free. I am listing things very, very reasonably, as I am getting closer to move date. Completing a partial return of a pricing option will make the pricing option inactive. Furthermore, is it the case that, once a dispute gets closed, the buyer is automatically refunded? I'm new to vinted and i need some help. While these unhappy campers may discourage potential buyers, here are two things you can do to turn the unfair feedback into a positive one: While receiving negative feedback is entirely normal, any inappropriate comments with harassment or offensive remarks can be reported directly on Vinted. When they received it, they were not happy about it. Why can't I ever get that sort of thing?! I recommend. DO NOT TRUST THIS SITE. Here are the five reasons why your Vinted feedback matters and some valuable tips on handling your Vinted feedback like a pro: When creating a Vinted listing, sellers should consider their customers' needs to drive more sales. I bought an item on Vinted on the 10th March. Ready to get started? Tip for consumers:They do not understand English and will constantly block every item or any contact you have with buyers. Most of my buying experience has been good! The item did not arrive. The only money you get is the cost of the item [deleted] 2 mo. This would have been the same result if item cost 200 so beware of buying from Vinted. Thanks to customer feedback, you can ensure that your customers will stay with you, be loyal to your brand, and, consequently, spread positive word-of-mouth for you. I'm honestly very interested to see what happens next as I've never had this happen before. How do we recoup overcharged final value fee's from Ebay. Now I'm 30 down and NO GOODS RECIEVED BACK. A buyer has contacted me today to say an item she has received has stains on the front (I checked the item before sending and I've . The Buyer Protection fee is just a scam for Vinted to steal money!! If you have a problem, they will never fix it nor listen to you. AVOID VINTED, I used it for a long time with no issues and now with a 5 star rating they are not releasing my money, I complained regarding a pathetic and scamming buyer with alot of negative feedback from ofher sellers, but still they side to that scamming seller. So if you get a designer item you have questions about take it to your nearest high-end consignment. The soles and heels were like sponge. I have a technical question concerning the procedure of canceling an order / posing a complaint. . Best to buy elsewhere - Ebay gives buyers much better protection!! However, as I understand it, I would have to pay return postage costs and would therefore be out of pocket with no item. Here are some tips for dealing with refunds on Amazon: Try to be as responsive as possible to refund requests. Launched in 2008 in Lithuania, Vinted now operates in over 30 countries, employs over 1000 people, and has over 45 million members. Vinted lets the seller pay you a partial refund via Venmo which is good. You can leave a Vinted feedback in two easy steps: Step 1: Tap the Leave Feedback on your conversation screen. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. The seller never has access to your money until you "receive" and accept the items. The fact that this company is based in Lithuania means that you don't have a leg to stand on if you want to make an official complaint. Vinted has collected 111 reviews with an average score of 1.33 . - and to do so within next 24hours. No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. If the seller accepts the request, the buyer has three days to send the item back to the seller Then, Vinted refused to refund me instead they paid my money to the seller. a buyer wants to buy a dress i am selling, however they have two negative feedback reviews from the vinted team because they 'cancelled the transaction' so i do not know whether to ship my dress to this person or not. No phone to call says everything. Thank you. As a buyer having paid and therefore done my duty I have the right not to be judged negatively it is a disgrace, this way many buyers for fear of retaliation and negative fb will not leave negative fb, so dishonest sellers will get the better of it CONGRATS ANOTHER WEBSITE FOR SCAMMERS! Buyer wants partial refund I've never used Vinted before and I sold a coat. If you're thinking about buying something from someone with mixed reviews, here are Vinted star rating guidelines to help you further. Vinted have a returns policy that the buyer always pays for return shipping, even if the item is clearly damaged/not as described/not what was ordered etc. The best way for a partial refund is to do it outside of vinted. Editor, Marcus Herbert, Ebay, auctions, car boot sales, post & parcels. can we use the free boxes from usps? More likely than not you will get a return request label. No phone number-you message them. Vinted is a C2C marketplace for second-hand products in many categories, including fashion, jewellery, electronics, books, home decor, and much more. Service 151. If i want to send the item back, because the size was not as described by seller. That was last Saturday. Awful customer service. 1. Sorry, this post was deleted by the person who originally posted it. People will make very low offers, though; you can always decline or counter. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was last seen in British quick crossword. Looking back at sellers listing, the stain is visible (only if you are looking for it) and it is not mentioned in the description text - which I understand is against vinted policy. (UK). I do not know why. Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? It's been offered to me before and I've never accepted it but I really appreciated the offer anyway as it showed good intentions. Unofficial subreddit to discuss Vinted, an online marketplace for secondhand clothing. Seller refuses to pay for return shipping and wants the item back! I've always paid 4.20 for this and so that's what I charge buyers. Before I give you my opinion on Vinted Scams I want to talk to you about how you can know who a Vinted scammer is, and quickly identify them to avoid a Vinted scam. NO SUPPORT FOR SELLERS REMINDS ME WHY I LEFT EBAY. Your star rating is based on the average number of stars you received on your Vinted listing. Take photos of your item, describe it, and set your price.
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