stonewater complaints email address

The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. If your home is under 12 months old, find out about how to report any defects and other useful information here. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Could not have gone better. 180 0 obj <>stream Phone Number: (972) 984-7663 Edit. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . This page is designed to provide you with useful information about our repairs service. - Hani. We use dedicated people and clever technology to safeguard our platform. Thanks for your lovely feedback! You must do this within 15 working days of our response. Thank you so much for sharing that with us. There was no instructions on how to read meter, even agent was not quite sure. We aim to respond to all email queries within two working days. 0000065925 00000 n Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Thanks Stonewater, for looking after my mum! 0000014031 00000 n Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. Georgia explained to me everything step by step making sure that everything is put in place. Copyright Stonewater. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. 2023 Trustpilot, Inc. All rights reserved. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Here are 8 tips for writing great reviews. What if I'm a Stonewater Legal & General customer? I ask him if Stonewater had said who was paying for it. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. They must have a lot of work to do. 0000079024 00000 n You can make a complaint in any of the following ways: This form will not work unless you enable cookies. I ask where he was talking about, and he pointed toward the east side of my house. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. 0000092214 00000 n He went into the attic and saw the vent ducts that need to be tied in correctly. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Thanks for the review and feedback! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Apreshiate all there help and looking forward to having a brand new home today. Thanks for leaving a review Natalia! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stonewater continue to put the rent up but do not improve services. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Efficient, professional, and overall a lovely personality which translated over the phone and via email. She is a very special person in our lives. What a wonderful review. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Family owned & operated. Thank you Tracey. When they did, they pulled my dryer vent pipe loose inside the wall. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Is all ok now the painting has been done? I'll make sure that Charlene knows this and also pass this on to her managers and team. I sent an email to Stonewater this year, but never received a response. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Great to hear your kind words about Gail. I used A Stonewater Inc to remodel my bathroom. These agencies . We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Everything went perfect, on time. Share your photos and videos with others to prove the truth of your words. Tracey has been a great help. I would highly recommend them. I'm really pleased Tracey could help you :) ^Jade. No one had noticed that the bathroom vent ducts were just lying in the attic. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. The bath vents were venting into the attic for over a year. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream Anyone can write a Trustpilot review. The broken Perlin was replaced, but the rafter was not fixed. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Im really great full and massive thank you for you both. Do you have a community champion in your neighbourhood? 19 reviews. 0 Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Can anyone help? He said he would turn this in. We'll be happy to hear from you. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Thank you, That's great! Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. You can view our dissatisfaction/complaints policy here. GB. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Everything has gone smoothly and we are very grateful to have a home now. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' They charged for 3 wind turbines but installed a ridge vent instead. We wish you well for your new home :). When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. No, Stonewater Inc does not offer eco-friendly accreditations. We'll be in touch with you soon ~ Matt. After they evaluated the bathroom, it took 4 days later to get the bid. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Copyright Stonewater. To be called or to. Hi John, thanks for your review. Seems to be a theme that they focus on profit over the poor people they promise to help. cooker. Used them three times already. So far Im very happy with stonewater. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I'm dismayed to hear of our lack of response and the distress this is causing your family. Copyright Stonewater. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. 2023 Trustpilot A/S. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! Hope this helps. 0000066042 00000 n Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I understand it must have been quiet frustrating. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. I will miss my weekly updated with Tracey you have been truly amazing and supportive. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names It took years to have a dangerous wall sorted out. Not only that the service charges have been completely inexplicably increased. 0000008478 00000 n He only tried to seal it and repaint. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Answered all questions and price was very good. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? I opened my attic staircase one day and noticed that it was extremely hot. This will surely increase the credibility of your complaint. Date of experience: April 18, 2023 Reply from Stonewater I notice some mold on a couple of the rafters. The dryer is on the other end of my house. 7 Jun 2022. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream The easiest way to report your repair is via MyHome. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. %%EOF Do Not Sell or Share My Personal Information. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Before he left, he mentioned something about Covid-19. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Give us a call or click to request a quote today. Gail Walker of Stonewater always responds to my questions and is always there to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. complaint in our Complaints, Compliments and Comments Policy*.
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