national express west midlands fine appeal

If you bought your ticket through a corporate travel scheme, there are different rules. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. You are responsible for complying with all laws of any countries from, to or through which you are travelling. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. We carry a limited number onboard most coaches. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. National Express zero-emission buses: Learning every day If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Customer Services - TicketingTransport for West Midlands16 Summer Lane, BirminghamB19 3SD. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Fallings Park bus garage People can get an. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. How do I explain to my parents I don't want to do medicine? Apply for the refund at the ticket office where you bought your season ticket. content you might be interested in. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. We are adding in buses and drivers to improve reliability, especially at school times. X4 (Birmingham) is operational during everyday. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Traffic fines and penalties | Your Options | West Midlands Police An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. This is the link to make a donation. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Three donation days, held at Edgbaston to take in new and nearly new donations of gifts and books, are now ended. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. with no other time(s) specified thereon) three months from the date of outward travel. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. If you are a customer with a enquiry about using our services, please use the contact points listed above. Call or get in touch online These operators give refunds if youre delayed for 15 minutes or more: These operators give refunds if youre delayed for 30 minutes or more: You can get a refund if your ticket is either: How you apply depends on how you bought your ticket. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. Likes. Unaccompanied children will not be carried. Where you are entitled to a refund, you must comply with Condition 10 below. Bus 934 provides an alternative between Barr Beacon and Walsall. There will also be a change in the 46 bus route which operates between Northfield and QE hospital. See why over 1.5 million users trust Moovit as the best public transport app. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. You should comply with any such request where you are reasonably able to do so. Additional infants aged 0-2 must be paid for. Reg No. To obtain a refund you must comply with Condition 10 below. For service updates and diversions follow us on twitter. The Student Room and The Uni Guide are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. If you could travel anywhere where would it be? If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. The public transport provider has revised the timetables for 36 services across the region to add extra buses to the fleet in a bid to improve services. The Student Room and The Uni Guide are both part of The Student Room Group. Calls to this number are charged at local rate. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). To see a list of accessible coach stops please click here. These journeys will run along a one way loop via Old Portway, Edgewood Road, Longdales Road and Edgewood Road to turn around. Unaccompanied children under the age of 16 will be refused travel on boarding. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. NX West Midlands. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. You will be responsible for the cost of returning any Tickets to us. Should be booked as Children. Children under 14 cannot travel alone unless accompanied by an adult (16+). (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. What can I do regarding this bus fine? - The Student Room KPMG handed 1.75m fine over 'flawed' audit of TheWorks Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). This does not apply to E-Tickets or M-Tickets. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Select a return within 3 months of your outward travel. 87 (Birmingham) is operational during everyday. Nothing in these Conditions shall affect your statutory rights. Coachcards are not valid on European Services. This means that we may include adverts from us and third parties based on our knowledge of you. If you wish to appeal against the Penalty Fare you must do so within 21 days from the day following the date of issue, you must forward your appeal online or by post using the relevant option shown below: Appeal online at www.appealservice.co.uk Appeal by post to Appeals Service, Regus Building 1000, Lakeside North Harbour, Portsmouth, PO6 3EZ. Please visit our careers website for more information Need to speak to someone? If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Passengers aged 60 and over are entitled to receive a small discount on European journeys. National Express bus drivers and engineers in the West Midlands, organised in Unite the Union, have won an astonishing 16.2% pay deal, after waging an all-out strike in defiance of management intimidation and union busting. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Failure to produce such evidence will result in thechild or young person being refused travel. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. We are not a party to any such contractual relationship. Environmental policy. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. National Express West Midlands - Home - Facebook This year's appeal is bigger and better than ever - because we have teamed up with our partners at #Toys4Birmingham, including Thrive Together Birmingham, the Birmingham Playcare Network, the Edgbaston Foundation and Birmingham Forward Steps.
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